quick in problem solving effective communication

How to master communication in problem solving

May 11, 2023 The path from problem to solution is not linear. In fast-moving, complex times, decision-makers can’t effectively act alone when it comes to solving complicated workplace problems; diverse perspectives and rigorous debate are crucial to determining the best steps to take. What’s missing in many companies is the use of “contributory dissent,” or the capabilities required to engage in healthy if divergent discussions about critical business problems, write Ben Fletcher , Chris Hartley , Rupert Hoskin , and Dana Maor  in a recent article . Contributory dissent allows individuals and groups to air their differences in a way that moves the discussion toward a positive outcome and doesn’t undermine leadership or group cohesion. Check out these insights to learn how to establish cultures and structures where individuals and teams feel free to bring innovative—and often better—alternative solutions to the table, and dive into the best ways to master communication in problem solving.

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Mastering Problem-Solving Skills in Communication:

A guide for job seekers and enterprise leaders.

In the dynamic and often unpredictable world of business, problem-solving is a crucial skill that can determine the success of individuals and organizations. When combined with effective communication, problem-solving becomes even more powerful, enabling teams to navigate complex scenarios and achieve goals efficiently. This article explores the integration of problem-solving within the context of communication, highlighting its importance, key components, and applications across various fields. Additionally, we will discuss how Curate Partners can assist in finding specialized talent to enhance your team’s problem-solving capabilities.

Definition and Importance

Problem-solving involves identifying issues, analyzing potential solutions, and implementing the best course of action. When linked with communication, it also encompasses the ability to articulate problems clearly, negotiate with stakeholders, and collaborate to find effective solutions. This integration is vital in many aspects of professional life, allowing individuals to navigate complex scenarios and achieve goals effectively.

The Role of Problem-Solving in Communication

Effective problem-solving is not just about finding solutions but also about ensuring those solutions are understood and accepted by all stakeholders. Clear communication is essential for articulating problems, discussing potential solutions, and implementing plans. This collaborative approach ensures that all perspectives are considered, leading to more robust and sustainable solutions.

Key Components of Problem-Solving Skills in Communication

Identification of problems.

The first step in problem-solving is recognizing that an issue exists. This involves clear communication to ensure that all relevant parties understand the nature and scope of the problem. Effective problem identification sets the stage for a thorough analysis and collaborative resolution.

Analysis and Research

Understanding the underlying factors of a problem requires thorough analysis and open communication with team members and stakeholders. Gathering information, analyzing data, and discussing findings are crucial steps in this process. Effective communicators can synthesize complex information and present it in a way that is accessible and actionable.

Developing Solutions

Brainstorming and discussing potential solutions is essential in problem-solving. This collaborative effort requires clear communication and a willingness to listen to different perspectives. Encouraging open dialogue and fostering an inclusive environment can lead to innovative solutions that might not emerge in a more siloed setting.

Decision Making

After analyzing potential solutions, choosing the best option often requires collaboration and communication with various stakeholders. This decision-making process should be transparent, with all relevant parties understanding the rationale behind the chosen solution. Clear communication ensures that everyone is on the same page and committed to the implementation.

Implementation and Monitoring

Implementing a solution requires a detailed plan that must be communicated clearly. Ongoing communication is needed to monitor the success of the solution and make necessary adjustments. Regular updates and feedback loops ensure that the implementation stays on track and any issues are addressed promptly.

Reflection and Learning

Post-implementation, discussing what worked and what didn’t is essential for organizational learning and future problem-solving endeavors. Reflective communication helps teams understand their successes and areas for improvement, fostering a culture of continuous learning and adaptation.

Applications in Various Fields

Problem-solving skills are applicable across many sectors, including:

• Healthcare : Diagnosing patient issues, developing treatment plans, and improving healthcare delivery.
• Engineering : Designing innovative solutions to technical problems, improving processes, and ensuring safety.
• Marketing : Developing effective campaigns, addressing customer feedback, and optimizing marketing strategies.
• Education : Creating effective teaching methods, addressing student needs, and improving educational outcomes.
• Government : Formulating policies, addressing public issues, and improving public services.

In each of these fields, the integration of problem-solving and communication skills enables professionals to address challenges effectively and achieve their objectives.

Development and Enhancement

Practice and exposure.

Developing problem-solving skills requires practice and exposure to real-world scenarios. Engaging in challenging projects, taking on leadership roles, and participating in problem-solving exercises can enhance these skills.

Collaboration

Working collaboratively with others fosters the development of problem-solving skills. Team-based projects, brainstorming sessions, and collaborative decision-making processes provide opportunities to practice and refine these skills.

Training and Education

Participating in training programs, workshops, and educational courses focused on problem-solving and communication can significantly enhance these skills. Learning from experienced professionals and gaining insights from different fields can broaden one’s problem-solving capabilities.

Continuous Improvement

Emphasizing continuous improvement and learning from both successes and failures is key to developing strong problem-solving skills. Encouraging a culture of feedback and reflection helps individuals and teams learn and grow.

Resistance to Change

One of the significant challenges in problem-solving is resistance to change. Overcoming this requires clear and persuasive communication, demonstrating the benefits of the proposed solutions, and involving stakeholders in the process.

Lack of Information

In some cases, insufficient information can hinder problem-solving efforts. Effective communication strategies, such as asking the right questions and gathering comprehensive data, can help mitigate this issue.

Poor Communication

Miscommunication among team members can lead to misunderstandings and ineffective solutions. Ensuring that communication is clear, consistent, and open is crucial for successful problem-solving.

Relevance to Career Growth

Individuals who demonstrate strong problem-solving and communication skills are often seen as valuable assets to their organizations. These skills are highly sought after, as they indicate an ability to navigate challenges, drive results, and lead teams effectively. Professionals with these skills are more likely to progress in their careers, taking on leadership roles and driving organizational success.

Problem-solving is an essential skill in the workplace, and its effectiveness is greatly enhanced when coupled with strong communication skills. It’s a multifaceted process involving the identification, analysis, and resolution of issues, requiring clear articulation and collaboration at every step. For students entering the workforce, understanding the vital role that communication plays in problem-solving can prepare them for a wide range of scenarios they might encounter in their professional lives. Encouraging active engagement with these skills can foster a culture of continuous improvement, creativity, and teamwork, which is beneficial for individual growth and organizational success.

Curate Partners: Your Solution for Specialized Talent

At Curate Partners, we understand the critical role that problem-solving and communication skills play in today’s business landscape. Our consulting services are designed to help you find the specialized talent you need to enhance your team’s problem-solving capabilities. We provide a comprehensive suite of services, including:

Talent Acquisition

We help you identify and recruit top problem-solvers and communicators who align with your company’s vision and goals. Our rigorous selection process ensures that you get the best fit for your organizational needs.

Skill Development

Our training programs and workshops are designed to enhance the problem-solving and communication skills of your existing team. By keeping your team at the forefront of industry trends and best practices, we help you maintain a competitive edge.

Strategy Formulation

We work with you to develop effective strategies that address your organization’s unique challenges. Our consultants bring a wealth of experience and insights to help you navigate complex problems and implement sustainable solutions.

Performance Analytics

We provide detailed analytics and performance measurement services to help you track the success of your problem-solving initiatives. Our data-driven approach ensures that your strategies are optimized for maximum impact.

Change Management

Our experts assist in managing organizational changes, ensuring smooth transitions and effective communication throughout the process. By addressing resistance and fostering a collaborative environment, we help you implement changes successfully.

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Download part 2: initiation, strategic vision & cx - hcd.

8 Ways You Can Improve Your Communication Skills

Your guide to establishing better communication habits for success in the workplace.

Mary Sharp Emerson

A leader’s ability to communicate clearly and effectively with employees, within teams, and across the organization is one of the foundations of a successful business.

And in today’s complex and quickly evolving business environment, with hundreds of different communication tools, fully or partially remote teams, and even multicultural teams spanning multiple time zones, effective communication has never been more important — or more challenging.

Thus, the ability to communicate might be a manager’s most critical skill. 

The good news is that these skills can be learned and even mastered. 

These eight tips can help you maximize your communication skills for the success of your organization and your career.

1. Be clear and concise

Communication is primarily about word choice. And when it comes to word choice, less is more.

The key to powerful and persuasive communication — whether written or spoken — is clarity and, when possible, brevity. 

Before engaging in any form of communication, define your goals and your audience. 

Outlining carefully and explicitly what you want to convey and why will help ensure that you include all necessary information. It will also help you eliminate irrelevant details. 

Avoid unnecessary words and overly flowery language, which can distract from your message.

And while repetition may be necessary in some cases, be sure to use it carefully and sparingly. Repeating your message can ensure that your audience receives it, but too much repetition can cause them to tune you out entirely. 

2. Prepare ahead of time

Know what you are going to say and how you are going to say before you begin any type of communication.

However, being prepared means more than just practicing a presentation. 

Preparation also involves thinking about the entirety of the communication, from start to finish. Research the information you may need to support your message. Consider how you will respond to questions and criticisms. Try to anticipate the unexpected.

Before a performance review, for instance, prepare a list of concrete examples of your employee’s behavior to support your evaluation.

Before engaging in a salary or promotion negotiation, know exactly what you want. Be ready to discuss ranges and potential compromises; know what you are willing to accept and what you aren’t. And have on hand specific details to support your case, such as relevant salaries for your position and your location (but be sure that your research is based on publicly available information, not company gossip or anecdotal evidence). 

Before entering into any conversation, brainstorm potential questions, requests for additional information or clarification, and disagreements so you are ready to address them calmly and clearly.

3. Be mindful of nonverbal communication

Our facial expressions, gestures, and body language can, and often do, say more than our words. 

Nonverbal cues can have between 65 and 93 percent more impact than the spoken word. And we are more likely to believe the nonverbal signals over spoken words if the two are in disagreement. 

Leaders must be especially adept at reading nonverbal cues. 

Employees who may be unwilling to voice disagreements or concerns, for instance, may show their discomfort through crossed arms or an unwillingness to make eye contact. If you are aware of others’ body language, you may be able to adjust your communication tactics appropriately.

At the same time, leaders must also be able to control their own nonverbal communications. 

Your nonverbal cues must, at all times, support your message. At best, conflicting verbal and nonverbal communication can cause confusion. At worst, it can undermine your message and your team’s confidence in you, your organization, and even in themselves. 

4. Watch your tone

How you say something can be just as important as what you say. As with other nonverbal cues, your tone can add power and emphasis to your message, or it can undermine it entirely.

Tone can be an especially important factor in workplace disagreements and conflict. A well-chosen word with a positive connotation creates good will and trust. A poorly chosen word with unclear or negative connotations can quickly lead to misunderstanding. 

When speaking, tone includes volume, projection, and intonation as well as word choice. In real time, it can be challenging to control tone to ensure that it matches your intent. But being mindful of your tone will enable you to alter it appropriately if a communication seems to be going in the wrong direction.

Tone can be easier to control when writing. Be sure to read your communication once, even twice, while thinking about tone as well as message. You may even want to read it out loud or ask a trusted colleague to read it over, if doing so does not breach confidentiality. 

And when engaging in a heated dialogue over email or other written medium, don’t be too hasty in your replies. 

If at all possible, write out your response but then wait for a day or two to send it. In many cases, re-reading your message after your emotions have cooled allows you to moderate your tone in a way that is less likely to escalate the conflict.

Browse our Communication programs.

5. Practice active listening

Communication nearly always involves two or more individuals.

Therefore, listening is just as important as speaking when it comes to communicating successfully. But listening can be more challenging than we realize. 

In her blog post Mastering the Basics of Communication , communication expert Marjorie North notes that we only hear about half of what the other person says during any given conversation. 

The goal of active listening is to ensure that you hear not just the words the person is saying, but the entire message. Some tips for active listening include:

• Giving the speaker your full and undivided attention
• Clearing your mind of distractions, judgements, and counter-arguments. 
• Avoiding the temptation to interrupt with your own thoughts.
• Showing open, positive body language to keep your mind focused and to show the speaker that you are really listening
• Rephrase or paraphrase what you’ve heard when making your reply
• Ask open ended questions designed to elicit additional information

6. Build your emotional intelligence

Communication is built upon a foundation of emotional intelligence. Simply put, you cannot communicate effectively with others until you can assess and understand your own feelings. 

“If you’re aware of your own emotions and the behaviors they trigger, you can begin to manage these emotions and behaviors,” says Margaret Andrews in her post, How to Improve Your Emotional Intelligence .

Leaders with a high level of emotional intelligence will naturally find it easier to engage in active listening, maintain appropriate tone, and use positive body language, for example.  

Understanding and managing your own emotions is only part of emotional intelligence. The other part — equally important for effective communication — is empathy for others.

Empathizing with an employee can, for example, make a difficult conversation easier. 

You may still have to deliver bad news, but (actively) listening to their perspective and showing that you understand their feelings can go a long way toward smoothing hurt feelings or avoiding misunderstandings.

7. Develop a workplace communication strategy

Today’s workplace is a constant flow of information across a wide variety of formats. Every single communication must be understood in the context of that larger flow of information.

Even the most effective communicator may find it difficult to get their message across without a workplace communication strategy.

A communication strategy is the framework within which your business conveys and receives information. It can — and should — outline how and what you communicate to customers and clients, stakeholders, and managers and employees. 

Starting most broadly, your strategy should incorporate who gets what message and when. This ensures that everyone receives the correct information at the right time. 

It can be as detailed as how you communicate, including defining the type of tools you use for which information. For example, you may define when it’s appropriate to use a group chat for the entire team or organization or when a meeting should have been summarized in an email instead. 

Creating basic guidelines like this can streamline the flow of information. It will help ensure that everyone gets the details they need and that important knowledge isn’t overwhelmed by extraneous minutia. 

8. Create a positive organizational culture

The corporate culture in which you are communicating also plays a vital role in effective communication. 

In a positive work environment — one founded on transparency, trust, empathy, and open dialogue — communication in general will be easier and more effective. 

Employees will be more receptive to hearing their manager’s message if they trust that manager. And managers will find it easier to create buy-in and even offer constructive criticism if they encourage their employees to speak up, offer suggestions, and even offer constructive criticisms of their own. 

“The most dangerous organization is a silent one,” says Lorne Rubis in a blog post, Six Tips for Building a Better Workplace Culture . Communication, in both directions, can only be effective in a culture that is built on trust and a foundation of psychological safety.

Authoritative managers who refuse to share information, aren’t open to suggestions, and refuse to admit mistakes and accept criticism are likely to find their suggestions and criticisms met with defensiveness or even ignored altogether. 

Without that foundation of trust and transparency, even the smallest communication can be misconstrued and lead to misunderstandings and unnecessary conflict.

Communicating with co-workers and employees is always going to present challenges. There will always be misunderstandings and miscommunications that must be resolved and unfortunately, corporate messages aren’t always what we want to hear, especially during difficult times.

But building and mastering effective communication skills will make your job easier as a leader, even during difficult conversations. Taking the time to build these skills will certainly be time well-spent. 

Want to build your skills? Find the program that’s right for you.

Browse all Professional & Executive Development programs.

About the Author

Digital Content Producer

Emerson is a Digital Content Producer at Harvard DCE. She is a graduate of Brandeis University and Yale University and started her career as an international affairs analyst. She is an avid triathlete and has completed three Ironman triathlons, as well as the Boston Marathon.

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Body Language and Nonverbal Communication

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What is effective communication?

Tips for improving your communication skills.

• Tip 1: Understand the barriers to effective communication

Tip 2: Become an engaged listener

Tip 3: pay attention to nonverbal signals, tip 4: keep stress in check, tip 5: assert yourself, effective communication improving your interpersonal skills.

Want better communication skills? These tips will help you avoid misunderstandings, grasp the real meaning of what’s being communicated, and greatly improve your work and personal relationships.

Effective communication is about more than just exchanging information. It’s about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood.

Effective communication sounds like it should be instinctive. But all too often, when we try to communicate with others something goes astray. We say one thing, the other person hears something else, and misunderstandings, frustration, and conflicts ensue. This can cause problems in your home, school, and work relationships.

But by learning effective communication skills, you can deepen your connections to others, build greater trust and respect, and improve teamwork, problem solving, and your overall social and emotional health

Whether you’re trying to improve communication with your romantic partner, kids, boss, or coworkers, learning the following communication skills can help strengthen your interpersonal relationships.

Tip 1: Understand what’s stopping you from communicating well

Common barriers to effective communication include:

Stress and out-of-control emotion.  When you’re stressed or emotionally overwhelmed, you’re more likely to misread other people, send confusing or off-putting nonverbal signals, and lapse into unhealthy knee-jerk patterns of behavior. To avoid conflict and misunderstandings, you can learn how to quickly calm down before continuing a conversation.

Lack of focus.  You can’t communicate effectively when you’re multitasking. If you’re checking your phone , planning what you’re going to say next, or daydreaming, you’re almost certain to miss nonverbal cues in the conversation. To communicate effectively, you need to avoid distractions and stay focused.

Inconsistent body language.  Nonverbal communication should reinforce what is being said, not contradict it. If you say one thing, but your body language says something else, your listener will likely feel that you’re being dishonest. For example, you can’t say “yes” while shaking your head no.

[Read: Nonverbal Communication and Body Language]

Negative body language.  If you disagree with or dislike what’s being said, you might use negative body language to rebuff the other person’s message, such as crossing your arms, avoiding eye contact, or tapping your feet. You don’t have to agree with, or even like what’s being said, but to communicate effectively and not put the other person on the defensive, it’s important to avoid sending negative signals.

When communicating with others, we often focus on what we should say. However, effective communication is less about talking and more about listening. Listening well means not just understanding the words or the information being communicated, but also understanding the emotions the speaker is trying to convey.

There’s a big difference between engaged listening and simply hearing. When you really listen—when you’re engaged with what’s being said—you’ll hear the subtle intonations in someone’s voice that tell you how that person is feeling and the emotions they’re trying to communicate. When you’re an engaged listener, not only will you better understand the other person, you’ll also make that person feel heard and understood, which can help build a stronger, deeper connection between you.

By communicating in this way, you’ll also experience a process that  lowers stress and supports physical and emotional well-being. If the person you’re talking to is calm, for example, listening in an engaged way will help to calm you, too. Similarly, if the person is agitated, you can help calm them by listening in an attentive way and making the person feel understood.

If your goal is to fully understand and connect with the other person, listening in an engaged way will often come naturally. If it doesn’t, try the following tips. The more you practice them, the more satisfying and rewarding your interactions with others will become.

Tips for becoming an engaged listener

Focus fully on the speaker.  You can’t listen in an engaged way if you’re  constantly checking your phone or thinking about something else. You need to stay focused on the moment-to-moment experience in order to pick up the subtle nuances and important nonverbal cues in a conversation. If you find it hard to concentrate on some speakers, try repeating their words over in your head—it’ll reinforce their message and help you stay focused.

Favor your right ear.  As strange as it sounds, the left side of the brain contains the primary processing centers for both speech comprehension and emotions. Since the left side of the brain is connected to the right side of the body, favoring your right ear can help you better detect the emotional nuances of what someone is saying.

Avoid interrupting or trying to redirect the conversation to your concerns.  By saying something like, “If you think that’s bad, let me tell you what happened to me.” Listening is not the same as waiting for your turn to talk. You can’t concentrate on what someone’s saying if you’re forming what you’re going to say next. Often, the speaker can read your facial expressions and know that your mind’s elsewhere.

Show your interest in what’s being said.  Nod occasionally, smile at the person, and make sure your posture is open and inviting. Encourage the speaker to continue with small verbal comments like “yes” or “uh huh.”

Try to set aside judgment.  In order to communicate effectively with someone, you don’t have to like them or agree with their ideas, values, or opinions. However, you do need to set aside your judgment and withhold blame and criticism in order to fully understand them. The most difficult communication, when successfully executed, can often lead to an unlikely connection with someone.

[Read: Improving Emotional Intelligence (EQ)]

Provide feedback. If there seems to be a disconnect, reflect what has been said by paraphrasing. “What I’m hearing is,” or “Sounds like you are saying,” are great ways to reflect back. Don’t simply repeat what the speaker has said verbatim, though—you’ll sound insincere or unintelligent. Instead, express what the speaker’s words mean to you. Ask questions to clarify certain points: “What do you mean when you say…” or “Is this what you mean?”

Hear the emotion behind the words . It’s the higher frequencies of human speech that impart emotion. You can become more attuned to these frequencies—and thus better able to understand what others are really saying—by exercising the tiny muscles of your middle ear (the smallest in the body). You can do this by singing, playing a wind instrument, or listening to certain types of high-frequency music (a Mozart symphony or violin concerto, for example, rather than low-frequency rock, pop, or hip-hop).

The way you look, listen, move, and react to another person tells them more about how you’re feeling than words alone ever can. Nonverbal communication, or body language, includes facial expressions, body movement and gestures, eye contact, posture, the tone of your voice, and even your muscle tension and breathing.

Developing the ability to understand and use nonverbal communication can help you connect with others, express what you really mean, navigate challenging situations, and build better relationships at home and work.

• You can enhance effective communication by using open body language—arms uncrossed, standing with an open stance or sitting on the edge of your seat, and maintaining eye contact with the person you’re talking to.
• You can also use body language to emphasize or enhance your verbal message—patting a friend on the back while complimenting him on his success, for example, or pounding your fists to underline your message.

Improve how you  read nonverbal communication

Be aware of individual differences. People from different countries and cultures tend to use different nonverbal communication gestures, so it’s important to take age, culture, religion, gender, and emotional state into account when reading body language signals. An American teen, a grieving widow, and an Asian businessman, for example, are likely to use nonverbal signals differently.

Look at nonverbal communication signals as a group. Don’t read too much into a single gesture or nonverbal cue. Consider all of the nonverbal signals you receive, from eye contact to tone of voice to body language. Anyone can slip up occasionally and let eye contact go, for example, or briefly cross their arms without meaning to. Consider the signals as a whole to get a better “read” on a person.

Improve how you  deliver nonverbal communication

Use nonverbal signals that match up with your words rather than contradict them. If you say one thing, but your body language says something else, your listener will feel confused or suspect that you’re being dishonest. For example, sitting with your arms crossed and shaking your head doesn’t match words telling the other person that you agree with what they’re saying.

Adjust your nonverbal signals according to the context. The tone of your voice, for example, should be different when you’re addressing a child than when you’re addressing a group of adults. Similarly, take into account the emotional state and cultural background of the person you’re interacting with.

Avoid negative body language. Instead, use body language to convey positive feelings, even when you’re not actually experiencing them. If you’re nervous about a situation—a job interview, important presentation, or first date, for example—you can use positive body language to signal confidence, even though you’re not feeling it. Instead of tentatively entering a room with your head down, eyes averted, and sliding into a chair, try standing tall with your shoulders back, smiling and maintaining eye contact, and delivering a firm handshake. It will make you feel more self-confident and help to put the other person at ease.

How many times have you felt stressed during a disagreement with your spouse, kids, boss, friends, or coworkers and then said or done something you later regretted? If you can quickly relieve stress and return to a calm state, you’ll not only avoid such regrets, but in many cases you’ll also help to calm the other person as well. It’s only when you’re in a calm, relaxed state that you’ll be able to know whether the situation requires a response, or whether the other person’s signals indicate it would be better to remain silent.

In situations such as a job interview, business presentation, high-pressure meeting, or introduction to a loved one’s family, for example, it’s important to manage your emotions, think on your feet, and effectively communicate under pressure.

Communicate effectively by staying calm under pressure

Use stalling tactics to give yourself time to think. Ask for a question to be repeated or for clarification of a statement before you respond.

Pause to collect your thoughts. Silence isn’t necessarily a bad thing—pausing can make you seem more in control than rushing your response.

Make one point and provide an example or supporting piece of information. If your response is too long or you waffle about a number of points, you risk losing the listener’s interest. Follow one point with an example and then gauge the listener’s reaction to tell if you should make a second point.

Deliver your words clearly. In many cases, how you say something can be as important as what you say. Speak clearly, maintain an even tone, and make eye contact. Keep your body language relaxed and open.

Wrap up with a summary and then stop. Summarize your response and then stop talking, even if it leaves a silence in the room. You don’t have to fill the silence by continuing to talk.

Quick stress relief for effective communication

When a conversation starts to get heated, you need something quick and immediate to bring down the emotional intensity. By learning to quickly reduce stress in the moment, you can safely take stock of any strong emotions you’re experiencing, regulate your feelings, and behave appropriately.

Recognize when you’re becoming stressed. Your body will let you know if you’re stressed as you communicate. Are your muscles or stomach tight? Are your hands clenched? Is your breath shallow? Are you “forgetting” to breathe?

Take a moment to calm down before deciding to continue a conversation or postpone it.

Bring your senses to the rescue. The best way to rapidly and reliably relieve stress is through the senses—sight, sound, touch, taste, smell—or movement. For example, you could pop a peppermint in your mouth, squeeze a stress ball in your pocket, take a few deep breaths, clench and relax your muscles, or simply recall a soothing, sensory-rich image. Each person responds differently to sensory input, so you need to find a coping mechanism that is soothing to you.

[Read: Quick Stress Relief]

Look for humor in the situation. When used appropriately, humor is a great way to relieve stress when communicating . When you or those around you start taking things too seriously, find a way to lighten the mood by sharing a joke or an amusing story.

Be willing to compromise. Sometimes, if you can both bend a little, you’ll be able to find a happy middle ground that reduces the stress levels for everyone concerned. If you realize that the other person cares much more about an issue than you do, compromise may be easier for you and a good investment for the future of the relationship.

Agree to disagree, if necessary, and take time away from the situation so everyone can calm down. Go for a stroll outside if possible, or spend a few minutes meditating. Physical movement or finding a quiet place to regain your balance can quickly reduce stress.

Find your space for healing and growth

Regain is an online couples counseling service. Whether you’re facing problems with communication, intimacy, or trust, Regain’s licensed, accredited therapists can help you improve your relationship.

Direct, assertive expression makes for clear communication and can help boost your self-esteem and decision-making skills. Being assertive means expressing your thoughts, feelings, and needs in an open and honest way, while standing up for yourself and respecting others. It does NOT mean being hostile, aggressive, or demanding. Effective communication is always about understanding the other person, not about winning an argument or forcing your opinions on others.

To improve your assertiveness

Value yourself and your options. They are as important as anyone else’s.

Know your needs and wants. Learn to express them without infringing on the rights of others.

Express negative thoughts in a positive way. It’s  okay to be angry , but you must remain respectful as well.

Receive feedback positively. Accept compliments graciously, learn from your mistakes, ask for help when needed.

Learn to say “no.” Know your limits and don’t let others take advantage of you. Look for alternatives so everyone feels good about the outcome.

Developing assertive communication techniques

Empathetic assertion conveys sensitivity to the other person. First, recognize the other person’s situation or feelings, then state your needs or opinion. “I know you’ve been very busy at work, but I want you to make time for us as well.”

Escalating assertion can be employed when your first attempts are not successful. You become increasingly firm as time progresses, which may include outlining consequences if your needs are not met. For example, “If you don’t abide by the contract, I’ll be forced to pursue legal action.”

Practice assertiveness in lower risk situations to help build up your confidence. Or ask friends or family if you can practice assertiveness techniques on them first.

More Information

• Effective Communication: Improving Your Social Skills - Communicate more effectively, improve your conversation skills, and become more assertive. (AnxietyCanada)
• Core Listening Skills - How to be a better listener. (SucceedSocially.com)
• Effective Communication - How to communicate in groups using nonverbal communication and active listening techniques. (University of Maine)
• Some Common Communication Mistakes - And how to avoid them. (SucceedSocially.com)
• 3aPPa3 – When cognitive demand increases, does the right ear have an advantage? – Danielle Sacchinell | Acoustics.org . (n.d.). Retrieved May 22, 2022, from Link
• How to Behave More Assertively . (n.d.). 10. Weger, H., Castle Bell, G., Minei, E. M., & Robinson, M. C. (2014). The Relative Effectiveness of Active Listening in Initial Interactions.  International Journal of Listening , 28(1), 13–31. Link

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15 Communication Exercises and Games for the Workplace

Cooperation and collaboration underpin how we work together, and done brilliantly, can determine our competitive advantage.

At the human level, our social resources play a massive part in our happiness and well-being in the workplace.

We can brush it all off as too soft and fuzzy, or we can embrace communication as one of the keys to an emotionally intelligent workplace. But because the way we get along is so fundamental to organizational success and human flourishing, many more companies are focusing on the latter.

In this article, you will find 15 communication exercises, games, and tips to help you improve teamwork and collaboration in your workplace. If you have any great activities that we haven’t covered, do let us know!

Before you continue, we thought you might like to download our three Positive Communication Exercises (PDF) for free . These science-based tools will help you and those you work with build better social skills and better connect with others.

This Article Contains:

What are communication exercises and games, the importance of communication in the workplace, 7 tips on improving communication skills at work, 3 games and exercises to improve workplace communication skills, 3 activities to improve communication between employees, 3 active listening games and exercises for the workplace, 3 team building communication games and exercises, 3 communication exercises and activities for groups, a take-home message.

Typically, communication is seen as a ‘soft’ skill—because it’s not easily quantifiable. Compared to profits, losses, and even risk, it is intangible. Unless it’s either terrible or completely absent. Communication exercises and games are interactional activities that aim to develop how we relate to one another, including how we share information and get along.

They can be one-on-one or team exercises, but the goal is the same: they help us develop our interpersonal skills and improve our capacity to relate.

Communication is a whole lot more than just talking—although, that is a fundamental part of relationship-building and knowledge-transfer. To really grasp how big of an impact it has, we can touch on some of the theory. Surprisingly, taking a step back to look at some theory can sometimes be just as helpful, if not more so, than ‘getting on with it’.

What are Workplace Communication Skills?

Succinctly, they help us convey information to others in an effective way. And, they go above and beyond coherent speech in many ways—we talk, we use silence, body language, tone of voice, and eye-contact—voluntarily and unconsciously. With a broad and beautiful rainbow of ways to communicate, then, how do we know what’s considered a skill? What’s noise and what’s a message? What matters?

Drawing on empirical literature on communication skills in the workplace, we can look at Maguire and Pitcheathly’s (2002) study of doctors for a good example. In medical professions, it’s particularly critical not just to extract and interpret information—often, from conversation partners who lack crucial information themselves—but to convey it empathetically and with clarity.

The authors described several key communication skills as follows:

– The ability to elicit patients’ problems and concerns.

Swap ‘patients’ with clients, co-workers, managers, and so forth, and we can see that this is readily applicable in many other work situations. That is, the ability to understand, explore and clarify what others are talking about, and to solicit more details if and when the situation requires it.

Doctors also described effective communication as being able to summarize what the patient/other had related to correct information and display understanding.

Benefits: In an objective sense, we need to extract information so we can channel our efforts accordingly. Deadlines, role boundaries, budgets, and the ‘why, how, what’ of tasks. But active listening encourages pleasant social interactions, which in turn, these boost our well-being and life satisfaction (Baumeister & Leary, 1995).

– The ability to deliver information effectively.

The doctors studied also checked with their patients what their beliefs were about what was wrong. In other workplaces, team situations call for clarity—a shared goal is the ideal, but very often we come at situations with at least a few different beliefs. Alternatively, we may be quick to assume that others understand what we are saying when situations actually require further explanation.

To deal with this, the doctors:

• Reorganized information where required (e.g. into categories);
• Checked that patients understood them before moving on; and
• Checked whether they wanted further information.

Benefits: Our messages need to make sense if we want to convey information in a meaningful way. That applies both to our language and the extent to which we empathize. Effective information delivery helps us define goals , transfer knowledge, and successfully accomplish shared tasks.

– Discussing treatment options.

Communication, in its most basic form at least, is dyadic—a two-way, and (one would hope) mutually beneficial flow of information. In this study, giving a diagnosis and treatment options was only one part of the job. Doctors described how important it was to see whether patients wanted to participate in choosing their treatment.

They determined their perspectives before decision-making; in other settings, this is inviting participation and engagement.

Benefits: As discussed, information delivery is crucial, but our focus here is opening up discussions. Giving others a chance to contribute allows us to factor in more perspectives and diverse opinions. We can encourage more engagement, commitment, and complement one another’s different skills for better results.

– Being supportive.

Doctors described empathy in terms of feedback and validation. They showed that they understood how their patients were feeling to relate at an interpersonal level; where they didn’t know, they at least made a stab at empathizing through educated guesses.

Benefits: We don’t need to look too far to find sources of workplace stress that might be impacting our colleagues. By empathizing, we not only build better relationships, but we show that we are available as key ‘job resources’ – social support for those around us to reduce the negative impacts of our job demands (Bakker & Demerouti, 2007).

Put even more simply, we make work a nicer place to be while avoiding unnecessary conflict.

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Maguire and Pitcheathly’s (2002) clinical review offered several learning tips, the first of which was an emphasis on proper communication skills training. As well as identifying key communication deficits and their root causes, these included several that relate to our knowledge of positive psychology and communication.

3 Tips for Creating a Supportive Learning Environment

First, we need to create an optimal learning environment if we want to maximize our improvement; in this sense:

• Communication skills need to be modeled and practiced, not simply taught – a nod to experiential learning, which is frequently emphasized in emotional intelligence learning (SEL) (Haertel et al., 2005; Kolb, 2014);
• They are best learned and practiced in safe, supportive environments, which studies show are central to learning behavior (Edmonson et al., 2004); and
• Constructive performance feedback is helpful, but “only once all positive comments have been exhausted” (Maguire & Pitcheathly, 2002: 699). Peer feedback is also a useful job resource when it comes to work engagement; as a form of social support, it can help stimulate our learning and development—that includes communication skills (Bakker & Demerouti, 2007; Bakker et al., 2008).

4 Tips for Enhancing Communication Skills

We can also look at the business literature for some more support of what we identified earlier as key communication skills. Breaking these down into tips, here are 4 fairly broad ways we can enhance our communication skills to increase our effectiveness and well-being.

– Work on your emotional perception

Perception of emotions is a key component of Mayer and Salovey’s emotional intelligence framework and covers the ability to read others’ non-verbal cues as well as their potential moods (Salovey & Mayer, 1990).

At the individual level, we can make conscious use of this EQ skill to gauge how others are feeling. Is your colleague overwhelmed, perhaps? Is now the best possible time to ask them for help on a task? Or, have you noticed someone in the corner of the room who has been dying to contribute to the meeting?

– Practice self-awareness

Our non-verbal behavior and the way we speak is critical. Different studies vary on exactly how much of our intended message (and credibility) is non-verbal, but it’s undoubtedly important (DePaulo & Friedman, 1998; Knapp et al., 2013).

When the words we speak convey one message and our body another, we risk confusion and potentially, we jeopardize our intended impact. To enhance our influencing skills and the quality of our working relationships with others, it helps to practice being aware of your own non-verbal behaviors.

– Give others a chance to engage

Communication is a two-way street, at the very least. And as more than one collective intelligence researcher has pointed out, teams are more than the sum of their parts (Woolley et al., 2010).

When we get together as humans, we need a chance to communicate just as much as we need our individual ‘smarts’, and essentially, it comes down to social sensitivity—emotional perception once again. We can look at Leary’s Rose for more insights on how and why, but this time, the tip is to understand when to communicate or step back (Leary, 2004).

– Practice listening

Talking is essentially a form of content delivery, and it’s not really communication unless we listen. Active listening involves engaging with our co-workers and bringing empathy to the table to enhance the quality of our dialogue.

Sometimes mentioned along with ‘reflective questioning’, it involves, “restating a paraphrased version of the speaker’s message, asking questions when appropriate, and maintaining moderate to high nonverbal conversational involvement” (Weger Jr et al., 2014: 13). It helps us create more clarity, take in information more effectively, and develop our workplace relationships through empathetic engagement (Nikolova et al., 2013).

Some of these activities will require a facilitator, and some just a group of colleagues. None of them require professional facilitation per se, and any participant can easily volunteer to keep the process on track.

1. Back-to-Back Drawing

This exercise is about listening, clarity and developing potential strategies when we communicate. In communicating expectations, needs, and more, it helps to clarify and create common ground. This can show what happens when we don’t…

For this activity, you’ll need an even number of participants so everybody can have a partner. Once people have paired off, they sit back-to-back with a paper and pencil each. One member takes on the role of a speaker, and the other plays the part of the listener.

Over five to ten minutes, the speaker describes a geometric image from a prepared set, and the listener tries to turn this description into a drawing without looking at the image.

Then, they talk about the experience, using several of the following example questions:

Speaker Questions

• What steps did you take to ensure your instructions were clear? How could these be applied in real-life interactions?
• Our intended messages aren’t always interpreted as we mean them to be. While speaking, what could you do to decrease the chance of miscommunication in real-life dialogue?

Listener Questions

• What was constructive about your partner’s instructions?
• In what ways might your drawing have turned out differently if you could have communicated with your partner?

2. Effective Feedback in “I” Mode

Defensiveness is a root cause of miscommunication and even conflict in the workplace. We’re not always ready to receive and learn from criticism, especially when it’s delivered insensitively. This exercise introduces “I” statements, which describe others’ behavior objectively while allowing the speaker to express the impact on their feelings.

Employees can pair off or work alone, in either case, they will need a worksheet of imaginary scenarios like this one . Together or solo, they can create “I” statements about how the imaginary scenario makes them feel. When done in pairs, they can practice giving each other feedback on ‘meaning what you say’ without triggering defensiveness in the other.

3. Storytelling with CCSG

Storytelling is an engaging way to convey information; when it’s positive information, narratives are also highly effective means of motivating and inspiring others (Tomasulo & Pawelski, 2012). Appreciative Inquiry, for example, is one type of positive psychology intervention that uses storytelling in a compelling way, as a means to share hopes and build on our shared strengths.

Through this exercise, we can practice structuring our narratives—essentially we’ll have one ‘information delivery’ tool to draw on when we feel it might help (like the doctors we looked at earlier). CCSG is a structure, and it involves:

C : Characters C : Conflict S : Struggle G : Goal

To use the structure as an exercise, participants simply relate a narrative using CCSG. For example, one team member might describe a past success of the group or team, where their collective strengths helped them succeed. The Characters would then be whoever was involved, the Conflict may be a challenge the team faced (a new growth opportunity, perhaps).

The Struggle might be something like geographical distance between team members, and the Goal would be just that: their objective or success.

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Because communication is so multi-faceted, we’ve included a selection of different activity types. These interpersonal and team communication games cover topics such as misinterpreting information, awareness of our assumptions and engaging others.

1. Direction Direction

This activity is a slight twist on Chinese Whispers in that it uses a complex set of instructions rather than just a sentence. And here, we have only one link rather than an entire chain of people. Otherwise, the idea is identical—information gets misinterpreted thanks to noise, but we can improve our verbal communication and listening skills to minimize this risk.

First, pick a game with enough instructions that the information is a challenge to memorize. With 2+ co-workers, pick one person (a speaker) to whom you’ll explain the instructions. They are responsible for passing the information on to the rest of their team. The group then needs to play the game with only the instructions from the speaker.

Once they’ve finished the game, start some dialogue about what happened:

• Was there any lack of clarity around the instructions?
• What might have contributed to this confusion?
• What are some key things to be aware of when we give or listen to instructions?

This activity comes from The Wrecking Yard of Games and Activities ( Amazon ).

Here’s an exercise on the pivotal role of clarification. When it comes to tasks and expectations, it goes without saying that clarity helps us avoid lots of unwanted things. And clarity plays a role on a larger scale when it comes to our roles more broadly, in fact, it’s a psychological resource under the Job Demands-Resources model (Bakker & Demerouti, 2007).

Succinctly, ambiguity contributes to stress, and clarity is empowering—something that is easy to overlook and which this game reminds us of.

Any number of co-workers can participate in this very simple mime game. You’ll need a list of topics for people to act out, then invite players to break off into groups of two. In these pairs, they will take turns being a mime and being an asker. The mime reads the card, then attempts to act out what’s on it (you’ll first need to decide on a theme, like weather, activities, or what have you).

While the asker can pose questions, the mime can only act out their answers.

It might unearth an awareness of implicit assumptions, bringing our conscious attention to the role these play in our judgments. Potential discussion questions will help you unpack this further:

• How did your questioning skills help you comprehend what was going on?
• What value do questioning skills have when we’re trying to understand others?
• What factors sometimes prevent us from asking questions when they might actually be useful?

3. Let’s Face It

This exercise from The Big Book of Conflict-Resolution Games is about self-awareness . How large of a role does it really play, and how does it influence our communication?

There is no limit to the group size for this game, which requires only enough pens and paper for everybody. It doesn’t take very long, either, and can be played in as little as ten to twenty minutes—perfect for breaking up the day.

Start with groups (or sub-groups) of between four and ten players; in each of these, someone will need to volunteer as a facilitator. This facilitator simply keeps the game on track and gets the discussion going afterward.

Each player writes down a feeling on a small piece of paper, folds it, then passes it to the volunteer facilitator. From him or her, they take another piece that someone else has written, and tries to act out that feeling to the rest of their group—using only their facial expressions. The other participants try to guess that emotion and this should lead to a talk about the role of expressions. Useful discussion points include:

• What feelings do we understand the easiest, when only facial expressions are used? Why might that be?
• Describe some contexts where facial expressions play a particularly important role in communication?
• In what ways can facial expressions influence our ability to deal with misunderstandings?

How to improve communication skills at work – Adriana Girdler

Through active listening, we can enhance our understanding of other people’s perspectives (Drollinger et al., 2006). Practicing it during our interactions with others enables us to validate their feelings and potentially avoid the stress of misunderstandings.

Exercises that boost our active listening skills help us engage better, through empathy, body language, and non-judgment where required (Rogers & Farson, 1957).

At the end of the day, active listening games can impact positively on our relationships by encouraging us to practice specific techniques, and these, in turn, find support in the empirical literature (Weger et al., 2014).

1. Concentric Circles

This large group exercise works best when you already have a topic for discussion. It is used a lot during inclusive strategy sessions, where diverse opinions are valuable but team size can hamper rather than facilitate good communication. For this exercise, everybody has a handout that summarizes the goals of the discussion.

Two circles of chairs are set up, one inside the other. Participants who sit in the middle are ‘talkers’ while those in the outer ring are ‘watchers’, and these roles should be allocated prior to the exercise. Armed with their handouts, talkers begin to engage with the topic. They use the goals as a guide for the conversation, while the watchers listen carefully and make notes.

After fifteen minutes of discussion, the watchers and talkers switch circles—those who were listening before now sit on the inner circle for a fifteen-minute conversation. It can be on the pre-chosen topic or on a different one, but the activity must conclude with a debrief.

During this debrief, they reflect collectively on the experience itself:

• How was being a watcher, compared to being a listener?
• What did you feel when you were observing from the outer circle, listening but not contributing? How did this influence your learnings, rather than providing your own input?
• In what ways did being a watcher impact your perspectives of the talkers? What about their dynamics?

This gamestorming communications exercise is based on a team coaching technique by Time To Grow Global .

2. 3-minute Vacation

Here is another talker and listener exercise that can be done in pairs. In a larger group of participants, this can be done multiple times as players pair up with different conversation partners. And in each pair, of course, team members will take turns being listener and talker.

The talker discusses their dream vacation for three minutes, describing what they would like best about it but without specifying where it should be. While they talk, the listener pays close attention to the explicit and underlying details, using only non-verbal cues to show that they are listening.

After the 3-minute vacation, the listener summarizes the key points of their conversation partner’s dream vacation—as a holiday sales pitch. After they’ve ‘pitched’ the ideal vacation spot in the space of a few minutes, the pair discuss how accurately the listener understood the talker.

They outline how they could improve their dialogue with regard to active listening, then swap roles. A twist on this team coaching exercise might involve allowing the listener to make notes during the talker’s description, revealing them as a point of discussion only after they deliver the ‘sales pitch’.

Used with permission from Time To Grow Global .

3. Pet Peeve

How about a chance to blow off some steam and get that empathetic listening ear at the same time? And at the same time, helping your co-worker practice active listening?

In this game, one colleague has a full 60 seconds to rant about something which irks them. It’s best if this isn’t inappropriate for the workplace, but at the same time, it doesn’t have to be work-related. If you hate pop-up ads, for instance, you’ve already got great material for your rant.

The first colleague (Player A) simply lets loose while the second person (Player B) listens carefully, trying to cut through the noise by singling out:

• What Player A really cares about – for instance, smooth user experience on the internet;
• What they value – e.g. clarity and transparent advertisements;
• What matters to them – e.g. getting work done, doing their online shopping in peace, or a more intuitive, user-friendly adblocker.

Player B then ‘decodes’ the rant by repeating it back to Player A, isolating the key positive points without the fluff or negativity. They can use some variant on the following sentence stems to guide their decoding:

• “You value…”
• “You care about…”
• “You believe that…matters a lot”

Then, they can switch over and repeat the game again. As you can probably see, the activity is aimed at helping teammates appreciate that feedback has positive goals.

When we give attention to our relationships as well as the task(s) at hand, we create trust and collaborate more effectively. The games and exercises in this section are about connecting on a human level so that we can communicate with more emotional intelligence in the workplace.

1. Personal Storytelling

In large organizations especially, we may only bring a part of ourselves to the workplace. If we want to communicate empathetically and build relationships with co-workers—important social resources—personal storytelling is one way we can build our teams while developing communication skills.

There is no set time or place for storytelling, but it works best when a story is followed by an invitation to the group to give input. Feel free to use the CCSG technique described earlier in this article, and that the speaker uses a reflective tone, rather than purely informative, when addressing the group.

To try out personal storytelling, set aside a team-building afternoon, meeting, or workshop. Ask the group to each prepare a reading that they will share. Here are some ideas that nicely blend the emotional with the professional:

• Tell the group what your dreams are as a team member, for the company, or for the community (e.g. Whitney & Cooperrider, 2011);
• Tell them about your first job, or your very first working experience;
• If you’ve got a budget, give team members a small amount of money each to do something good with. Then, let them share the story of what they did with it;
• When onboarding new people, invite the group to bring in an object which symbolizes their wishes for the new team member. Then, let them share the story behind the object.

2. I’m Listening

We learn from our peers’ feedback, and that learning is most productive in a supportive work environment (Odom et al., 1990; Goh, 1998). Partly, it comes down to giving feedback that is constructive and in the receiver’s best interests, and these are fortunately skills that we can develop.

I’m Listening can be played with an even number of participants, as they will need to find a partner for this one-on-one game. In the book mentioned below, there are also hand-outs, but you can prepare your own for this activity. Ideally, more than one ‘Talker Scenario’ and more than one ‘Listener Scenario’:

• A ‘Talker Scenario’ will describe something like a bad day at work, or a problem with a client. In a small paragraph, it should outline what’s gone wrong (maybe it’s everything from a cracked smartphone screen to a delay during your commute). This scenario is followed by an instruction for the Talker to play a role: “ You call up your colleague for some support ” or “ You decide to let off some steam by talking to your co-worker ”.
• A ‘Listener Scenario’ is a bit different. In several sentences, the scenario outlines a situation where they are approached by a colleague with problems but might have other things on their plate. They might be up to their ears in work, or their colleague’s complaints might seem trivial. After reading the scenario of their context (e.g. it’s a hectic day, your computer’s just crashed), the Listener’s role is to act it out while they respond, for example: “ Show with your body language that you’re far too busy ”.

The exercise is a good starting point for a conversation about constructive listening strategies. Together, the pairs can come up with more productive, empathetic, and appropriate responses, with the acting experience fresh in mind. Some discussion points include:

• As Talker, what feedback did your Listener appear to give?
• How did you feel about the feedback you received?
• How might you create some listening and feedback approaches based on this?

This game comes from The Big Book of Conflict-Resolution Games ( Amazon ).

3. “A What?”

Inspired by the kid’s game Telephone, this exercise draws on different elements of effective communication between team members, while highlighting where things often go wrong. It works with any sized team and requires only a facilitator and some novel objects that can be passed between participants. So, plush toys, tennis balls, or similar—but the more imaginative they are, the better.

Players stand in a circle and pass two of the objects along to each other. One object should be passed clockwise, and the other counter-clockwise. Prior to passing on the toy, ball, or what have you, players ask something about the object and answer a question about it.

Essentially, the message will change as the object gets passed along, and players will need to stay sharp to remember who they are passing and talking to.

For instance:

• The facilitator starts out by handing one of the items to the person on their right, saying “Ellen, this is a tattered elephant with pink ears.”
• Ellen then needs to ask “A What?”, prompting you to repeat the item’s name.
• Taking the item, Ellen turns to her right and repeats the same with Pedro: “Pedro, this is a tattered elephant with pink ears.” Pedro asks, “A What?”
• Before she passes the item to Pedro, however, Ellen’s answer to his question must come back to the facilitator, who says it aloud. This way, it’s possible to see if and how the message changes as it goes around the group. By the time it reaches Hassan, who is Person 5, for instance, it might be “A grey elephant with tattered ears.”
• Once people get the gist of how to play with one item, the facilitator adds in the second by passing it to the left.

Debrief with a chat about the communication that went on. Did anybody end up with both items at once? How did they cope? Did others help them?

Other questions include:

• How did communication look with a longer or shorter chain? Where was the weakest link, and why?
• In what ways did players support each other?
• How did you feel during the game? What was the impact of that emotion on you and on others?

This exercise comes from a Teambuilding Facilitation Manual: A Guide to Leading and Facilitating Teambuilding Activities , by Penn State University.

17 Exercises To Develop Positive Communication

17 Positive Communication Exercises [PDFs] to help others develop communication skills for successful social interactions and positive, fulfilling relationships.

Created by Experts. 100% Science-based.

A lot of team situations are about creativity. We each have unique experiences, competencies, and viewpoints, the way we collaborate inevitably decides whether we synergize or fall flat. Here are two activities that will help your team work together creatively to solve a problem, as well as one about the role of silence.

1. Crazy Comic

This is a fun game in communication skills that will also give team members some creative freedom. They will need to communicate those creative ideas to one another, but also engage in joint decision-making for the activity to be a success. And that activity is to create a comic together, using their complementary skills and communication to realize a shared vision.

You’ll need more than 9 participants for this activity, as well as paper, drawing, and coloring materials for each colleague. From your larger group of co-workers, let them form smaller groups of about 3-6 participants and tell them their task is to produce a unique comic strip, with one frame from each person. So, a 6-person group will make a 6-frame strip, and so forth.

Between them, they need to decide the plot of the comic, who will be carrying out which tasks, and what the frames will contain. The catch is that they all need to draw at the same time, so they will not be seeing the preceding frame in the strip. Make it extra-hard if you like, by instructing them not to look at one another’s creative progress as they draw, either.

Afterward, trigger some discussion about the way they communicated; some example questions include:

• How critical was communication throughout this exercise?
• What did you find the toughest about this activity?
• Why was it important to make the decisions together?

This exercise was adapted from 104 Activities that build ( Amazon ).

2. Blindfold Rope Square

This is similar in some ways to the Back-to-Back Drawing exercise above. That is, the Blindfold Rope Square exercise challenges us to look at how we communicate verbally, then think about ways to develop our effectiveness. In a large group of participants or employees, particularly, we often need to cut through the noise with a clear and coherent message—and this game can be played with even a large group of people.

You will need about ten meters of rope and a safe place for employees to walk around blindfolded in. So, flat and ideally with no walls or tripping hazards.

• Explain first up that the goal of the task is effective verbal communication, and give each participant a blindfold.
• Once they have gathered in your chosen ‘safe space’, invite them to put on their blindfolds and turn around a few times so they are (reasonably) disoriented in the space.
• Coil the rope and put it where at least one participant can reach it, then explain that you’ve put the rope ‘somewhere on the floor’.
• Tell them their shared aim is to collaborate: first to find the rope, then to lay it out into a perfect square together on the floor.
• Let the participants go about it, taking care not to let any accidents occur. Tell them to let you know once they’ve agreed that the job is done.
• Finally, everybody removes their blindfolds, and it’s time for feedback. This is the perfect opportunity to congratulate them or start a discussion about what they might do differently the next time around.

Find more information on the exercise here .

3. Zen Counting

Silence is not always a bad thing. Sometimes it gives us a chance to reflect, in others it creates a space for others to take the floor. Nonetheless, we’re often inclined to view it as awkward—a gap to be filled or avoided—rather than a chance to listen. According to Shannon and Weaver’s Theory of Communication (1998), this simply creates more ‘noise’ and negatively impacts our ability to reach resolutions at work (Smith, 2018).

Zen counting is incredibly straightforward: team members simply sit in a circle but face outward. With nobody in particular starting first, they are asked to count from one to ten as a group, but each member can only say one number. Nothing else is said. When someone repeats or interrupts another group member, they start again from one.

The idea is to facilitate a sense of ‘okayness’ with being uncomfortable and silent, while team members practice letting others speak.

Imagine attending a communication workshop, in purely lecture format. Or, reading about how to communicate without actually trying what you learn. Communication exercises may not feel 100% natural at first, but they let us work with—rather than live in fear of—that discomfort. Whether it’s Chinese Whispers or making a rope square blindfolded, we can shake up old habits and create new ones by stepping into our ‘stretch zones’.

Try out activities that are best suited to your organizational goals so they have the most relevance. If you’re focused on innovation, try a creative communication exercise like Mime. If you’re a cross-functional team, why not try out an activity that challenges assumptions?

Tell us if any of these are particularly useful, and let us know if you’ve got tweaks for this current set of activities. What has worked in the past for your team?

We hope you enjoyed reading this article. Don’t forget to download our three Positive Communication Exercises (PDF) for free .

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• Drollinger, T., Comer, L. B., & Warrington, P. T. (2006). Development and validation of the active empathetic listening scale. Psychology & Marketing, 23 (2), 161-180.
• Edmondson, A. C., Kramer, R. M., & Cook, K. S. (2004). Psychological safety, trust, and learning in organizations: A group-level lens. Trust and distrust in organizations: Dilemmas and approaches, 12 , 239-272.
• Goh, S. C. (1998). Toward a learning organization: The strategic building blocks. SAM Advanced Management Journal, 63 , 15-22.
• Haertel, C., McWilliams, J., & Ma, R. (2005). Developing emotional intelligence in high potential middle managers: The role of experiential learning. In EURAM Conference, Munich, Germany.
• Knapp, M. L., Hall, J. A., & Horgan, T. G. (2013). Nonverbal communication in human interaction . Cengage Learning.
• Kolb, D. A. (2014). Experiential learning: Experience as the source of learning and development . FT Press.
• Leary, T. (2004). Interpersonal diagnosis of personality: A functional theory and methodology for personality evaluation . Wipf and Stock Publishers.
• Maguire, P., & Pitceathly, C. (2002). Key communication skills and how to acquire them. British Medical Journal, 325 (7366), 697-700.
• Nikolova, N., Clegg, S., Fox, S., Bjørkeng, K., & Pitsis, T. (2013). Uncertainty reduction through everyday performative language work: the case of coaching. International Studies of Management & Organization, 43 (3), 74-89.
• Odom, R. Y., Boxx, W. R., & Dunn, M. G. (1990). Organizational cultures, commitment, satisfaction, and cohesion. Public Productivity & Management Review, 157-169 .
• Rogers, C. R., & Farson, R. E. (1957). Active listening. Industrial Relations Center of the University of Chicago .
• Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, cognition and personality, 9 (3), 185-211.
• Shannon, C. E. (1998). Communication in the presence of noise. Proceedings of the IEEE, 86 (2), 447-457.
• Smith, K. (2018). Silence: The Secret Communication Tool. Retrieved from https://psychcentral.com/blog/silence-the-secret-communication-tool/
• Tomasulo, D. J., & Pawelski, J. O. (2012). Happily ever after: The use of stories to promote positive interventions. Psychology, 3 (12), 1189.
• Weger Jr, H., Castle Bell, G., Minei, E. M., & Robinson, M. C. (2014). The relative effectiveness of active listening in initial interactions. International Journal of Listening, 28 (1), 13-31.
• Whitney, D., & Cooperrider, D. (2011). Appreciative inquiry: A positive revolution in change . ReadHowYouWant. com.
• Woolley, A. W., Chabris, C. F., Pentland, A., Hashmi, N., & Malone, T. W. (2010). Evidence for a collective intelligence factor in the performance of human groups. Science, 330 (6004), 686-688.

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Very useful, insightful, and helpful. Great simple and applicable source on communication topic. Many thanks for share, and nice to looks for how far you go with other valuable topics

Thanks Cathy for putting up this article. It is simply amazing. I intend to use three of your exercises in my upcoming workshop on communication in the 2nd week of June, 2022 🙂

I think this is an excellent resource with a great outcome. Thanks for putting this together. Very useful for my Communicare sessions.

Such an informative article

Excellent content and I can’t wait to use some of this content as well. Crediting the source(s) of course

Thank you so much for creating and sharing these tools. I too would like to be able to utilize them as a resource for my workshop. Sources credited/included. I am a firm believer in the power of soft skills, especially listening and communication. The world will be a better place once we’ve mastered them.

Very insightful and interesting ways of training people for better workplace communication skills. Enjoyed it.

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Problem-solving skills and how to improve them (with examples)

What’s life without its challenges? All of us will at some point encounter professional and personal hurdles. That might mean resolving a conflict with coworkers or making a big life decision. With effective problem solving skills, you’ll find tricky situations easier to navigate, and welcome challenges as opportunities to learn, grow and thrive. 

In this guide, we dive into the importance of problem solving skills and look at examples that show how relevant they are to different areas of your life. We cover how to find creative solutions and implement them, as well as ways to refine your skills in communication and critical thinking. Ready to start solving problems? Read on.

What is problem solving? 

Before we cover strategies for improving problem solving skills, it’s important to first have a clear understanding of the problem solving process. Here are the steps in solving a problem:

• Recognise the issue you are facing 
• Take a look at all the information to gain insights
• Come up with solutions
• Look at the pros and cons of each solution and how it might play out
• Plan, organise and implement your solution
• Continuously assess the effectiveness of the solution and make adjustments as needed

Problem solving skills

There’s more to problem solving than coming up with a quick fix. Effective problem solving requires wide range of skills and abilities, such as:

• Critical thinking: the ability to think logically, analyse information and look at situations from different perspectives.
• Creativity: being able to come up with innovative, out-of-the-box solutions.
• Decision-making:  making informed choices by considering all the available information.
• Communication:  being able to express ideas clearly and effectively.
• Analytical skills: breaking down complex problems into smaller parts and examining each one.
• Time management:  allocating time and resources effectively to address problems.
• Adaptability: being open to change and willing to adjust strategies.
• Conflict resolution:  skillfully managing conflicts and finding solutions that work for all.

Examples of problem solving skills

Problem solving skills in the workplace are invaluable, whether you need them for managing a team, dealing with clients or juggling deadlines. To get a better understanding of how you might use these skills in real-life scenarios, here are some problem solving examples that are common in the workplace.

• Analytical thinking

Analytical thinking is something that comes naturally to some, while others have to work a little harder. It involves being able to look at problem solving from a logical perspective, breaking down the issues into manageable parts. 

Example scenarios of analytical thinking

Quality control: in a manufacturing facility, analytical thinking helps identify the causes of product defects in order to pinpoint solutions.

Market research: marketing teams rely on analytical thinking to examine consumer data, identify market trends and make informed decisions on ad campaigns.

• Critical thinking

Critical thinkers are able to approach problems objectively, looking at different viewpoints without rushing to a decision. Critical thinking is an important aspect of problem solving, helping to uncover biases and assumptions and weigh up the quality of the information before making any decisions. 

Example scenarios of critical thinking

• Strategic planning:  in the boardroom, critical thinking is important for assessing economic trends, competitor threats and more. It guides leaders in making informed decisions about long-term company goals and growth strategies.
• Conflict resolution: HR professionals often use critical thinking when dealing with workplace conflicts. They objectively analyse the issues at hand and find an appropriate solution.

Decision-making

Making decisions is often the hardest part of problem solving. How do you know which solution is the right one? It involves evaluating information, considering potential outcomes and choosing the most suitable option. Effective problem solving relies on making well-informed decisions.

Example scenarios of decision-making

• Budget allocation: financial managers must decide how to allocate resources to various projects or departments. 
• Negotiation:  salespeople and procurement professionals negotiate terms, pricing and agreements with clients, suppliers and partners.

Research skills

Research skills are pivotal when it comes to problem solving, to ensure you have all the information you need to make an informed decision. These skills involve searching for relevant data, critically evaluating information sources, and drawing meaningful conclusions. 

Example scenarios of research skills

• Product development: a tech startup uses research skills to conduct market research to identify gaps and opportunities in the market. 
• Employee engagement:  an HR manager uses research skills to conduct employee surveys and focus groups.

A little creative flair goes a long way. By thinking outside the box, you can approach problems from different angles. Creative thinking involves combining existing knowledge, experiences and perspectives in new and innovative ways to come up with inventive solutions. 

Example scenarios of creativity

• Cost reduction: creative problem solvers within a manufacturing company might look at new ways to reduce production costs by using waste materials.
• Customer experience: a retail chain might look at implementing interactive displays and engaging store layouts to increase customer satisfaction and sales.

Collaboration

It’s not always easy to work with other people, but collaboration is a key element in problem solving, allowing you to make use of different perspectives and areas of expertise to find solutions.

Example scenarios

• Healthcare diagnosis: in a hospital setting, medical professionals collaborate to diagnose complex medical cases.
• Project management: project managers coordinate efforts, allocate resources and address issues that may arise during a project's lifecycle.

Conflict Resolution

Being able to mediate conflicts is a great skill to have. It involves facilitating open communication, understanding different perspectives and finding solutions that work for everyone. Conflict resolution is essential for managing any differences in opinion that arise.

Example scenarios of conflict resolution

• Client dispute: a customer might be dissatisfied with a product or service and demand a refund. The customer service representative addresses the issue through active listening and negotiation to reach a solution.
• Project delay: a project manager might face resistance from team members about a change in project scope and will need to find a middle ground before the project can continue.

Risk management

Risk management is essential across many workplaces. It involves analysing potential threats and opportunities, evaluating their impact and implementing strategies to minimise negative consequences. Risk management is closely tied to problem solving, as it addresses potential obstacles and challenges that may arise during the problem solving process.

Example scenarios of risk management

• Project risk management: in a construction project, risk management involves identifying potential delays, cost overruns and safety hazards. Risk mitigation strategies are developed, such as scheduling buffers and establishing safety protocols. 
• Financial risk management: in financial institutions, risk management assesses and manages risks associated with investments and lending.

Communication

Effective communication is a skill that will get you far in all areas of life. When it comes to problem solving, communication plays an important role in facilitating collaboration, sharing insights and ensuring that all stakeholders have the same expectations. 

Example scenarios of communication

• Customer service improvement:  in a retail environment, open communication channels result in higher customer satisfaction scores.
• Safety enhancement:  in a manufacturing facility, a robust communication strategy that includes safety briefings, incident reporting and employee training helps minimise accidents and injuries.

How to improve problem solving skills 

Ready to improve your problem solving skills? In this section we explore strategies and techniques that will give you a head start in developing better problem solving skills. 

Adopt the problem solving mindset

Developing a problem solving mindset will help you tackle challenges effectively . Start by accepting problems as opportunities for growth and learning, rather than as obstacles or setbacks. This will allow you to approach every challenge with a can-do attitude.

Patience is also essential, because it will allow you to work through the problem and its various solutions mindfully. Persistence is also important, so you can keep adapting your approach until you find the right solution.

Finally, don’t forget to ask questions. What do you need to know? What assumptions are you making? What can you learn from previous attempts? Approach problem solving as an opportunity to  acquire new skills . Stay curious, seek out solutions, explore new possibilities and remain open to different problem solving approaches.

Understand the problem

There’s no point trying to solve a problem you don’t understand. To analyse a problem effectively, you need to be able to define it. This allows you to break it down into smaller parts, making it easier to find causes and potential solutions. Start with a well-defined problem statement that is precise and specific. This will help you focus your efforts on the core issue, so you don’t waste time and resources on the wrong concerns.

Strategies for problem analysis

• Start with the problem statement and ask ‘Why?’ multiple times to dig deeper.
• Gather relevant data and information related to the problem. 
• Include those affected by the problem in the analysis process.
• Compare the current problem with similar situations or cases to gain valuable insights.
• Use simulations to explore potential outcomes of different solutions.
• Continuously gather feedback during the problem solving process. 

Develop critical thinking and creativity skills

Critical thinking and creativity are both important when it comes to looking at the problem objectively and thinking outside the box. Critical thinking encourages you to question assumptions, recognise biases and seek evidence to support your conclusions. Creative thinking allows you to look at the problem from different angles to reveal new insights and opportunities.

Enhance research and decision-making skills

Research and decision-making skills are pivotal in problem solving as they enable you to gather relevant information, analyse options and choose the best course of action. Research provides the information and data needed, and ensures that you have a comprehensive understanding of the problem and its context. Effective decision-making is about selecting the solution that best addresses the problem.

Strategies to improve research and decision-making skills

• Clearly define what you want to achieve through research.
• Use a variety of sources, including books, articles, research papers, interviews, surveys and online databases.
• Evaluate the credibility and reliability of your information sources.
• Incorporate risk assessment into your decision-making process. 
• Seek input from experts, colleagues and mentors when making important decisions. 
• After making decisions, reflect on the outcomes and lessons learned. Use this to improve your decision-making skills over time.

Strengthen collaboration skills

Being able to work with others is one of the most important skills to have at work. Collaboration skills enable everyone to work effectively as a team, share their perspectives and collectively find solutions. 

Tips for improving teamwork and collaboration

• Define people’s roles and responsibilities within the team. 
• Encourage an environment of open communication where team members feel comfortable sharing ideas.
• Practise active listening by giving full attention to others when they speak. 
• Hold regular check-in sessions to monitor progress, discuss challenges and make adjustments as needed.
• Use collaboration tools and platforms to facilitate communication and document progress. 
• Acknowledge and celebrate team achievements and milestones. 

Learn from past experiences

Once you’ve overcome a challenge, take the time to look back with a critical eye. How effective was the outcome? Could you have tweaked anything in your process? Learning from past experiences is important when it comes to problem solving. It involves reflecting on both successes and failures to gain insights, refine strategies and make more informed decisions in the future. 

Strategies for learning from past mistakes

• After completing a problem solving effort, gather your team for a debriefing session. Discuss what went well and what could have been better.
• Conduct a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) of resolved problems. 
• Evaluate the outcomes of past solutions. Did they achieve the desired results? 
• Commit to continuous learning and improvement. 

Leverage problem solving tools and resources

Problem-solving tools and resources are a great help when it comes to navigating complex challenges. These tools offer structured approaches, methodologies and resources that can streamline the process. 

Tools and resources for problem solving

• Mind mapping:  mind maps visually organise ideas, concepts and their relationships. 
• SWOT (Strengths, Weaknesses, Opportunities, Threats) Analysis:  helps in strategic planning and decision-making.
• Fishbone diagram (Ishikawa Diagram): this tool visually represents the potential root causes of a problem, helping you identify underlying factors contributing to an issue.
• Decision matrices:  these assist in evaluating options by assigning weights and scores to criteria and alternatives.
• Process flowcharts:  these allow you to see the steps of a process in sequence, helping identify where the problem is occuring.
• Decision support software:  software applications and tools, such as data analytics platforms, can help in data-driven decision-making and problem solving.
• Online courses and training: allow you to acquire new skills and knowledge.

Regular practice

Practice makes perfect! Using your skills in real life allows you to refine them, adapt to new challenges and build confidence in your problem solving capabilities. Make sure to try out these skills whenever you can.

Practical problem solving exercises 

• Do puzzles, riddles and brainteasers regularly. 
• Identify real-life challenges or dilemmas you encounter and practice applying problem solving techniques to these situations.
• Analyse case studies or scenarios relevant to your field or industry. 
• Regularly review past problem solving experiences and consider what you learned from them. 
• Attend workshops, webinars or training sessions focused on problem solving. 

How to highlight problem solving skills on a resumé

Effectively showcasing your problem solving skills on your resumé is a great way to demonstrate your ability to address challenges and add value to a workplace. We'll explore how to demonstrate problem solving skills on your resumé, so you stand out from the crowd.

Incorporating problem solving skills in the resumé summary

A resumé summary is your introduction to potential employers and provides an opportunity to succinctly showcase your skills. The resumé summary is often the first section employers read. It offers a snapshot of your qualifications and sets the tone for the rest of your resumé.

Your resumé summary should be customised for different job applications, ensuring that you highlight the specific problem solving skills relevant to the position you’re applying for.

Example 1: Project manager with a proven track record of solving complex operational challenges. Skilled in identifying root causes, developing innovative solutions and leading teams to successful project completion.

Example 2:  Detail-oriented data analyst with strong problem solving skills. Proficient in data-driven decision-making, quantitative analysis and using statistical tools to solve business problems.

Highlighting problem solving skills in the experience section

The experience section of your resumé presents the perfect opportunity to demonstrate your problem solving skills in action. 

• Start with action verbs: begin each bullet point in your job descriptions with strong action verbs such as, analysed, implemented, resolved and optimised.
• Quantify achievements: use numbers and percentages to illustrate the impact of your solutions. For example: Increased efficiency by 25% by implementing a new workflow process.
• Emphasise challenges: describe the specific challenges or problems you faced in your roles. 
• Solution-oriented language: mention the steps you took to find solutions and the outcomes achieved.

Including problem solving skills in the skills section

The skills section of your resumé should showcase your top abilities, including problem solving skills. Here are some tips for including these skills.

• Use a subsection:  within your skills section, you could create a subsection specifically dedicated to problem solving skills – especially if the role calls for these skills.
• Be specific: when listing problem solving skills, be specific about the types of role-related problems you can address. 
• Prioritise relevant skills:  tailor the list of problem solving skills to match the requirements of the job you're applying for. 

Examples of problem solving skills to include:

• Creative problem solving
• Decision making
• Root cause analysis
• Strategic problem solving
• Data-driven problem solving
• Interpersonal conflict resolution
• Adaptability
• Communication skills
• Problem solving tools
• Negotiation skills

Demonstrating problem solving skills in project sections or case studies

Including a dedicated section for projects or case studies in your resumé allows you to provide specific examples of your problem solving skills in action. It goes beyond simply listing skills, to demonstrate how you are able to apply those skills to real-world challenges.

Example – Data Analysis

Case Study: Market Expansion Strategy

• Challenge:  the company was looking to expand into new markets but lacked data on consumer preferences and market dynamics.
• Solution: conducted comprehensive market research, including surveys and competitor analysis. Applied this research to identify target customer segments and developed a data-driven market-entry strategy.
• Result:  successfully launched in two new markets, reaching our target of 30% market share within the first year.

Using problem solving skills in cover letters

A well-crafted cover letter is your first impression on any potential employer. Integrating problem solving skills can support your job application by showcasing your ability to address challenges and contribute effectively to their team. Here’s a quick run-down on what to include:

• Begin your cover letter by briefly mentioning the position you're applying for and your enthusiasm for it.
• Identify a specific challenge or issue that the company may be facing, to demonstrate your research and understanding of their needs.
• Include a brief story or scenario from your past experiences where you successfully applied problem solving skills to address a similar challenge. 
• Highlight the positive outcomes or results achieved through your problem solving efforts. 
• Explain how your skills make you the ideal person to address their specific challenges.

Problem solving skills are essential in all areas of life, enabling you to overcome challenges, make informed decisions, settle conflicts and drive innovation. We've explored the significance of problem solving skills and how to improve, demonstrate and leverage them effectively. It’s an ever-evolving skill set that can be refined over time. 

By actively incorporating problem solving skills into your day-to-day, you can become a more effective problem solver at work and in your personal life as well.

What are some common problem solving techniques?

Common problem solving techniques include brainstorming, root cause analysis, SWOT analysis, decision matrices, the scientific method and the PDCA (Plan-Do-Check-Act) cycle. These techniques offer structured approaches to identify, analyse and address problems effectively.

How can I improve my critical thinking skills?

Improving critical thinking involves practising skills such as analysis, evaluation and problem solving. It helps to engage in activities like reading, solving puzzles, debating and self-reflection.

What are some common obstacles to problem solving?

Common obstacles to problem solving include biases, lack of information or resources, and resistance to change. Recognising and addressing these obstacles is essential for effective problem solving.

How can I overcome resistance to change when implementing a solution?

To overcome resistance to change, it's essential to communicate the benefits of the proposed solution clearly, involve stakeholders in the decision-making process, address concerns and monitor the implementation's progress to demonstrate its effectiveness.

How can problem solving skills benefit my career?

Problem solving skills are highly valuable in a career as they enable you to navigate challenges, make informed decisions, adapt to change and contribute to innovation and efficiency. These skills enhance your professional effectiveness and can lead to career advancement and increased job satisfaction.

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Improving Problem Solving Skills

Introduction

Problem-solving skills are an important part of our lives. Be it a mundane daily activity or at work, most of the time our work is centred around problems and how to solve them. In a managerial set up, most of the work is problem-centric. Be it solving a problem for a client, supporting someone who is solving a problem or searching for new problems to be solved, problems define our activities. Problem-solving skills are, thus, important in the workplace.

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Skills for Problem Solving

Different problems require different set of skills to be solved. For example, solving a problem for a client requires not just knowledge but also good verbal, listening and persuasion skills. Solving a problem within the organization with other employees require teamwork, coordination and effective communication among them. Hence, to improve problem-solving skills there needs to be effective communication and understanding of the situation.

Efficient Methods of Problem Solving

Problem-solving skills can be improved in many ways. There are four basic steps to efficient problem solving in any situation. They are:

• Defining and understanding the problem
• Searching for alternatives
• Evaluating and selecting alternatives
• Executing the solution

Defining and understanding the problem is the first step to problem-solving. It is important to look deeper into the problem beyond what might seem like the obvious.

For example :  The substandard performance of the employees might be seen as a result of laziness or an unwillingness to work and improve oneself. However, the real reason could be that the employees are untrained and unskilled at their jobs. Understanding the roots of the problem makes way for efficient search for solutions.

Now that the core of the problem has been identified, we need to search for alternative solutions to fix the problem. The aim is to find the most efficient and rational solution that is agreeable to all the parties involved.

Thus, if there is a difference in opinion regarding the implementation of a certain standard or protocol, the manager can either take a survey to understand the opinions of the employees or call a meeting to discuss and, if necessary, bring changes to the proposal.

Once all the alternatives are considered, we need to evaluate each and every single alternative so that we can come to a conclusion by selecting the most rational solution. Selecting the solution also requires the opinion of the employees and staff, what they consider to be the best option and how the executives in higher positions would react to it.

For example : Choosing between cheaper alternatives or low production due to a reduced budget depends on the situation of the firm. The cheaper alternatives for production will ensure the same number of units are produced, albeit low quality and hence, lower prices. Reduction in production, however, will ensure that the quality is good and the price of the product will be maintained or even raised.

Executing the solution requires the leadership of the manager and good and efficient coordination and communication with all the employees and entities. The problem will be directly handled at this stage and efforts will be made to change it.

For example : If the decision to use cheaper alternatives for production is made, then changes are made in the manner of production, networks are set up to get access to the cheaper alternative, bargaining and networking is made etc.

Thus, improving problem-solving skills require a basic knowledge of the situation as well as having the creativity and resources to solve it.

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Communication Theory

15 Ways To Solve the Most Common Communication Issues

Good communication can be a game-changer in relationships and the workplace. Use these 15 tips to prevent and resolve issues where necessary.

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According to a study by the American Academy of Matrimonial Lawyers (AAML), poor communication is the leading cause of divorce. 

Similarly, poor communication in the workplace costs large companies an estimated $62.4 million every year. 

Knowing exactly how to solve common communication issues can have a massive impact! Here are 15 ways to do that. 

How to Solve Miscommunications With Loved Ones

When you have a miscommunication with a friend, partner, or family member, it’s important to remember that there is care and love underneath the hurt and misunderstanding. 

This doesn’t mean it isn’t hard to work through misunderstandings, but knowing you care for one another can help. 

Use “you, me, us” problem-solving 

People want to feel understood. Especially when there’s a misunderstanding between loved ones, focus on solving it using the “you, me, us” method. 

In this method, you start by acknowledging:

• You (what they’ve said)
• Me (express your perspective)
• Us (suggest a way forward for both of you) 

Doing this shows the person you’ve understood them— before you get to the fixing part.

“It’s human desire to be understood. And we always feel we’re not understood.” – John Baldessari

Here’s an example of how this could play out: 

“It sounds like you are feeling [frustrated, sad, discouraged, upset, flustered…], and you want us to [skip this family gathering, start exercising together, find a new apartment to live in…]. 

I ’m feeling [overwhelmed, insecure, confused…] because [I didn’t know you were unhappy, I love you but have a responsibility towards my family, am financially tight right now…]. 

Can we try [possible solution]?” 

By doing this, you’ve acknowledged how your loved one feels and what they’ve expressed wanting. You’ve also voiced your feelings and why you can’t do exactly what they want. Finally, you suggest a solution that can act as a compromise. 

As the conversation continues, you may find this compromise may not be the right fit to solve the heart of the issue. If that’s the case, keep trying to find a solution that works for both parties. 

Remember to be respectful when defining the “you” part. If you’re not sure you’ve understood them correctly, you may want to preface it by saying, “Correct me if I’m wrong, but what I’m hearing you say is that you want….” 

This way, you’re not putting words into their mouth

Say, “I love you” in their language

Have you heard of love languages ? Love languages are the ways people feel most appreciated and valued. 

Some people, for example, feel most loved when you tell them what you appreciate about them ( also called words of affirmation ). Others feel loved when you cook dinner for them or run the laundry ( these would be acts of service ). 

Do you know what your person’s love language is? 

Whether you’re apologizing for something you’ve done wrong or having a challenging conversation with them about how they’ve hurt you, start by reminding them you love them. 

Here’s what that could look like for each love language: 

• Words of Affirmation : Say something you appreciate about them, whether that’s an aspect of personal growth they’ve been working on or a part of their character. Let them know you see that you see their intention wasn’t to hurt you before talking about the miscommunication. 
• Quality Time : Set aside time to spend together. Tell them about a fun day you’ve planned after discussing your miscommunication. 
• Gifts : Get their favorite snack from the store to munch on while you talk through your misunderstanding. 
• Acts of Service : Is there a project around the house that needs to get done? Or maybe you can tidy up the living room to show you care. 
• Physical Touch : During the conversation, try holding the other person’s hand or giving them a hug when the conversation is over. 

Be a mirror of emotions

When someone tells you how they’re feeling, reflect them what they’ve said so that they feel confident you’re using active listening. 

Try to rephrase so that you don’t say the exact words they’ve just told you. 

For example, if your sister tells you she’s feeling overwhelmed, you could respond by saying, “You have so much on your plate right now. It makes sense that you’re feeling overwhelmed. I’ve tried to help you in various ways these past couple of weeks, but I also feel hurt that you are taking your frustration out on me.” 

By validating your sister, you’re making it more likely she’ll be willing to listen and apologize for speaking harshly to you. 

When mirroring , try to use a few of the same words the person you’re speaking with has just used. This can help show you’re not making assumptions about their feelings but listening attentively.

Pay attention to if the other person uses “overwhelmed,” “stressed,” or “worn out.” Then use the same word when you’re responding and affirming how they feel. 

When there’s an elephant in the room, address it

If you’re navigating a miscommunication with a loved one, you most likely both know something is going on. Avoiding it or being passive-aggressive towards one another typically only makes it worse. 

In his book Seven Principles for Making Marriage Work , Dr. John Gottman’s research shows that 69% of problems in a relationship are unsolvable. This means they are personality traits or long-standing habits your partner won’t be able to break.  

This means learning how to navigate conflict with your partner is necessary and worthwhile. Remember, even when you disagree, you are ultimately on the “same team.” 

When addressing conflict, try not to be unnecessarily blunt or insensitive. If the person you’re speaking with gets easily overwhelmed, it may be best to let them have a say in when to have the conversation. 

Try sending them a note saying, “I know we’ve been in a rough patch. I’d love to talk about it when you’re ready. How do you feel about chatting tonight? If that’s too soon, could you please let me know what a good time would be for you?” 

Make a plan when the waters are calm

You will inevitably have communication issues with the people you’re closest with, whether it’s family, friends, your partner, or a roommate.

Discuss how to best approach challenging conversations as you spend more time with someone.

Use these questions to gain insight into how they navigate conflict: 

• Do you prefer getting a “let’s talk” text before I bring an issue up, or would you rather I bring it up when we’re together? 
• What have past conflict resolution conversations looked like for you, and what did you like about them? What was hard for you in that situation? 
• How did your family handle miscommunications? 
• How long do you typically take to be ready to discuss an argument? 

People are imperfect. But making a plan ahead of time with a loved one can help you handle miscommunication in a way that is healthy and works well for both parties. 

How to Solve Written Communication Issues

Texting and emailing can easily lead to miscommunication. When communicating via writing, you can’t be sure if the other person may have misread your tone.

Use these tips to ensure your writing doesn’t become miscommunication! 

Lean towards overexplaining (& use emojis!) 

When writing, err on the side of overcommunicating. Facial expressions and tone of voice can contribute to communication—use a few extra words while writing to make up for the absence of those! 

Here are some examples of guidelines to help you communicate via text well: 

Yes, it’s typically good to keep emails and texts concise. But if you’re worried about how a message might come across, add an extra sentence or two to over-explain yourself. 

Pro Tip : Emojis may not always be appropriate in the workplace, but if you’re writing to a friend or family member, try adding a few to show that you’re laughing when you say something silly or are happy. 

Notice how the meaning of these texts changes with an emoji : 

Where are you writing? 

Many communication channels exist—email, video conferencing, messaging platforms, and project management tools. Learn what methods to use for different types of communication. 

Using a designated communication channel, divvied up based on the communication need, can make it easier to find and reference back to past messages. It also makes it less likely that you’ll accidentally leave someone out of the loop on a specific project. 

If you’re new to a team, they likely already have a system in place. If that’s the case, take a moment to learn how they use their various communication platforms. Take notes to help yourself remember and prioritize communicating via the correct channels.

It may take you an extra moment when you’re first acclimating to the team, but it can save you time down the road when you know where to find the communication you’re looking for. 

Here’s an example of what your “note to self” could look like: 

• Slack : Use it for team communication and quick “just making sure” type of messages
• Email : Send broader company updates and important messages 
• Project management software : Add comments to specific projects and assign tasks to individual team members so you can keep an eye on whose “court” the project is in
• Meetings : Some topics are better handled via a video call or in-person 

Having designated channels for different types of communication can make it easier to find information that you’re looking for later.

Pro Tip : You don’t have to be a gamer to use Discord! Consider using a Discord server with family or friends to consolidate all your communication into one app. You can create separate channels to subdivide topics. Here are some ideas: 

• # funny-quotes
• # vacation-planning
• # memes 
• # fun-looking-events
• # group-photos
• # life-updates
• # how-are-you
• # current-events

Get creative ! You can create any channels you want. 

How Can I Address Communication Issues With an Employee?

If you’re having communication issues with an employee, remember that it is part of your job as the boss to resolve them. Take the lead in resolving miscommunication. Here are some ways to do that. 

Assume a lack of knowledge rather than maliciousness

If an employee has been rude to you or others, has missed deadlines, or has shown other negative behavior, begin by assuming they are unaware rather than intentionally being rude. 

They may be navigating cultural differences, struggling with mental health, or being confused. Making negative assumptions before you talk won’t typically help the situation. Instead, assume the best of them. 

Here are some examples of what that could look like: 

• You’ve consistently come late to meetings. In this office, that can look like not valuing other people’s time. Could you please prioritize being 5 minutes early? 
• An aspect of our office culture is that we try to be friendly to one another around the office. Little things like greeting one another in the morning or asking if the person you’re speaking with is available to answer a question show other team members that you see and value them. How would you feel about giving that a try? 
• I’ve heard around the office that you’re not happy with some of the decisions I’ve made recently, and that’s OK. I just want to let you know that my door is always open, and I’m interested in hearing team members’ ideas, including yours, if you have any. You’re more than welcome to share your input directly with me in the future. 

If you don’t see any efforts to change after you talk to the employee, have another conversation that is a little more direct. If they continue to be rude, you may need to speak to your HR department to see what the “next steps” would be. 

If someone behaves maliciously towards you, the boss, they may also be rude to others on the team. This can contribute to a toxic workplace environment. 

Set clear expectations

If you’re the boss, set clear expectations within the workplace. By setting clear expectations, you can help minimize miscommunications before they happen. It is also a helpful benchmark to reference when an employee doesn’t follow your expectations. 

Clear expectations for your employees could look like this: 

• Allowing employees to take off two Friday afternoons a month as long as they meet their deadlines on time
• Responding to all emails within 24 hours
• Letting the project manager know as soon as possible if you are unable to meet a deadline
• Having an office “complaint box” and “gratitude box” so every time you write a complaint down, you also must write something you’re grateful for
• Only using phone calls for urgent matters that need to be attended to right away 

Show your employees you appreciate them

If you feel your employees are not being productive or communicating well, find a way to show appreciation! Miscommunication can stem from feeling undervalued, depleted motivation, or even nervousness that you, as the boss, might be upset. 

A catered lunch can effectively boost employee morale and show appreciation— and minimize the number of hangry workers. 

You can also show employee appreciation in the following ways: 

• Having a no-meeting day
• Let employees take a half-day and go home early
• Bringing puppies into the office to help relieve stress
• Remember their work anniversary and let them know you see and appreciate the ways they’ve contributed to the team
• Add some plants to the office decor—researchers found that adding plants to the office increases productivity and lowers stress.

Looking for other ways to tell your employees you value them? Check out our 30 Fun Ways To Make Employees Feel Valued & Appreciated . 

Encourage feedback

Let your employees know that you’re trying your best, but you know that you’re not perfect! Ask them to give you feedback. 

At the beginning of your next one-on-one, ask your employee to give you constructive criticism —this type of criticism has concrete action points and is appropriate to the person speaking. Help them understand that this form of communication is one of the best ways to grow and change. 

On the other hand, destructive criticism intends to discourage and tear others down. 

One way to do this is by asking them to tell you one thing you’re doing well and one way you can improve. This way of offering constructive criticism can feel more balanced and may help more timid employees give you genuine feedback. 

This type of feedback can help build a culture at your office that encourages genuine input.

Pro Tip : Model constructive feedback by giving it to your employees first! As challenging as it can be to provide corrective feedback, a study by Harvard Business Review found that 92% of employees believe their performance would improve if given corrective feedback. 

The survey collected data from 899 individuals from around the world. One of their surprising findings was that more than half of those surveyed said they would rather receive corrective or negative feedback than praise or recognition. 

Work to build a workplace atmosphere where constructive criticism is the norm. This can allow your employees to improve and develop confidence that they are doing a good job. 

How Can I Talk To My Boss About Communication Issues? 

Talking to your boss about communication issues is important but might be stressful. You may want to navigate this conversation gracefully and help them see that you have good intentions. 

State your “why”

Why are you bringing up a concern with your boss? Maybe you feel there’s been a lack of clarity and want to ensure you know what people expect of you. Or, perhaps, you’re feeling overwhelmed and unsure of what to do. 

Whatever the reason, let your boss know that your intention in bringing up the issue is to clear it up so you can do your job well. 

Here are some ways you can phrase it: 

• “I feel like there have been some issues with the work I’ve been producing recently. Can you give me some tips for how I can improve?”
• “To make sure I understand, are these the new tasks you’re asking me to take on? Can someone show me the ropes on how to do them efficiently and accurately?”
• “I’ve got a lot on my plate right now. What is my highest priority to finish by the end of the day?”

Notice how in each of these examples, you’re not placing “blame” on anyone. For example, you’re not saying, “You didn’t train me adequately when I first got hired, and now I’m struggling. What should I do?”—this would be combative and place the blame solely on the other person. 

Send a meeting recap email 

When you finish a meeting with your colleagues or boss, offer to send a recap email. In this email, outline takeaways or tasks that people are responsible for. This helps clarify (and solidify) who is responsible for what tasks and puts everything in writing. 

For larger meetings, there is typically a designated minutes taker . In that case, you can sit back and take notes just for yourself. However, a team meeting or one-on-one with your boss may not have a minute taker. 

In these instances, ask if it’s alright to send a recap email with a to-do list. This can help prevent miscommunications and keep everyone clear about their responsibilities. 

Get a fresh set of eyes 

Before you hit “send” on an email to your boss, read it over again. Improve your ability to proofread by giving yourself time between when you write it and when you send it. 

To ensure you’re using correct grammar and spelling, try using Grammarly . This can help you avoid making mistakes such as this one: 

Source: PearlTrees

If the email doesn’t contain sensitive information, copy and paste it to a friend or family member. Ask them to proofread it for you and let you know if it sounds good. 

Pro Tip : If you can’t send it off to someone else, try these tricks to help yourself read it with a clear mind :

• Work on something else for at least 2 hours before re-reading it. 
• Read the email on a different device than you wrote it on, like your phone or tablet. This can help you notice typos you haven’t seen before. 
• Read it out loud—this can help you hear how the words sound and make adjustments as necessary. 

Practice your confident delivery

If you are addressing a miscommunication with your boss, practice what you want to say ahead of time. Think about how you want the conversation to go and what you’d like the outcome of the meeting to be. 

For example, do you want some of the workload taken off your plate? Or do you feel you’d like more feedback on how you’re doing at your job? 

Practice speaking with confidence. Confident delivery involves both body language and tone of voice.

Here’s what confidence within a challenging conversation looks like: 

• Speaking with a clear and steady voice
• Smiling to show friendliness (a smile also affects the tone of your voice and helps you sound more friendly)
• Keeping your arms relaxed and hanging at your side
• Standing with your back straight and your shoulders pulled back

Pro Tip : Studies show that what you wear affects how you carry yourself. Before heading into a challenging conversation, wear an outfit you feel confident in.  

Overcoming Communication Issues is a Team Sport

Poor communication can harm your relationships and professional opportunities. Prioritize being a good communicator and working with others to overcome communication challenges. 

Here’s how to do that: 

• Plan for imperfection : Despite your best efforts to be a good communicator, you will, at times, have communication issues with other people. Plan for those moments before they happen! Ask your loved ones about their communication styles. In the workplace, talk to your boss about how they resolve miscommunications within the team. 
• Prevention > resolution : Take extra time to prevent miscommunication where possible! This could mean writing a recap email from a one-on-one meeting or buying your staff lunch to show them how much you appreciate their hard work. 
• Show you’re a team player : When working to resolve miscommunications, show that you hear the other person, care about them, and want to find a resolution that benefits everyone. You can do this by reflecting on what you hear them saying, clearly expressing your needs, and seeking a resolution that is good for everyone. 
• Be direct and kind : Typically, both parties are aware of poor communication. Work to address it before more communication issues have the chance to build. 

If you’re looking for more communication-related tips, read 10 Effective Ways You Can Improve Your Communication Skills . 

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7 Easy problem-solving activities & how your team benefits from them

Introduction

“Problems are not stop signs, they are guidelines.” – Robert Schuller

Problem-solving activities are a great way to know how team members identify problems, the way they react to them, how quickly they can find potential solutions, and then implement the best one.

When working with a team, there are not one but several types of problems that might occur and as a leader, your mindset should be to guide your team to solve those problems.

You have to take the initiative to make your team better at generating creative solutions when things go wrong.

In this article, you will find 7 easy problem-solving activities designed to encourage teamwork and unlock your team’s creativity.

7 of the easiest problem-solving activities for teams of all sizes

There are some amazing creative activities out there that can work well for team building. These will help you put your team’s problem-solving abilities to the test while they learn how to bring their best qualities forward for effective collaboration.

These creative problem-solving games will break the monotony at the workplace and help you build a more inclusive and welcoming environment for the whole team for effective team building. Here are some of the easiest activities that will help bring substantial change to your team culture and the workplace as a whole.

1. Human knots

Helps with: Collaboration & communication skills 

Estimated time: 15-20 minutes

Things you’ll need: Nothing 

How to do it: 

Make your team stand in a small circle. If your team is large, then you can divide it into smaller groups and make them stand in multiple circles. Each person should hold the hands of two other people standing in the circle, but not of those who are standing directly beside them. 

This should result in creating a “human knot.” The fun part (also the challenging) begins now. Ask each member of the group to untangle themselves without letting go of each other’s hands. You can set a time limit if you want. You can watch your team members as they work out moves to untangle their bodies. 

This activity gives them a chance to communicate and collaborate to solve the problem quickly. They may or may not fully entangle themselves but would have started to work together to solve the problem. 

Why communication is essential to problem-solving

When working as a team, no problem is big enough. A bunch of committed individuals can collaborate to overcome even the most difficult of hurdles. When all team members come together and put in a joint effort as per strategy, the problem will likely be resolved sooner.

Having problems communicating your ideas to the team? Use ProofHub discussions to keep track of ideas and important pitches.

2. A shrinking vessel

Helps with : Adaptability & Quick Thinking 

Estimated time: 10-15 Minutes 

Things you’ll need: A rope and a ball of yarn 

Take a rope and place it on the floor in a particular shape such that all your team members can stand inside it. If your team is large, you can use multiple ropes and divide your team into smaller groups. 

The challenging part starts when all team members are made to stand inside the rope, and you start to shrink the rope slowly. As space reduces, team members will have to make subtle adjustments to maintain their position as well as balance inside the shrinking circle. 

No one should step outside the circle. The challenge before your team is to quickly think together about how to keep everyone inside the circle. 

Why adaptability is essential to problem-solving

This amazingly effective problem-solving activity is for teams who are facing adaptability issues. Adaptability and cognitive diversity go hand in hand, which enables your team to work out things faster. People and organizations that can adapt quickly usually come out on top because they can condition themselves to change circumstances and environments and take on board new ideas and concepts.  

3. Marshmallow spaghetti tower

Helps with: Collaboration 

Estimated time: 20-30 Minutes 

Things you’ll need (per team): 

• 20 sticks of uncooked spaghetti
• 1 marshmallow
• A yard of string
• A single roll of masking tape  

Ask your team to utilize all the available materials to construct the tallest tower within a specific period. The tower must stand on its own and be able to support a marshmallow. 

The point behind this problem-solving activity is to train the team to think on their feet while encouraging prototyping and iteration. This activity also helps to promote and build strong camaraderie and leadership. 

Why collaboration is essential to problem-solving – 

Peter Singe, in the Fifth Discipline , writes, “ Collectively, we can be more insightful, more intelligent than we can be individual .” This means we can solve problems better when working as a team than we can alone. 

This problem-solving activity emphasizes team collaboration, which is crucial for the success of any group, irrespective of its size. It also shows that success is dependent upon close collaboration between team members.

4. Frostbite

Helps with: Decision Making, Trust, Leadership

Things you’ll need: 

• An electric fan 
• Construction materials (toothpicks, cardstock, rubber bands, sticky notes, etc.)

Divide your team into groups of 4-5 people each (applicable for large teams). Each team should have its leader to guide them. Remember, team leaders, are not allowed to use their hands in any way to help their respective groups. Now, the fun part of this problem-solving activity is that team members are blindfolded, so they can’t use their hands! 

Every team is given 30 minutes to build a tent. The time is set to create a sense of urgency within the team. For example, give your team a scenario where they have to make a tent to save themselves from approaching thunderstorms. The tent should be able to withstand high winds from the storm.

After the game is over, you can turn on the fan to see which tent can stand on its own even after withstanding winds blowing at high speed. 

This problem-solving activity aims to improve the listening skills of team members to execute the task as per the leader’s instructions. 

Why decision-making is essential to problem-solving

When managing teams and projects , team managers are burdened with the responsibility of making decisions that concern all. Decision-making is essential to problem-solving because if the right decision is taken at the right time, it could resolve the problem, eventually benefiting the entire team and the organization.

5. Egg drop

Helps with: Decision Making & Collaboration 

• A carton of eggs
• Construction materials (balloons, rubber bands, straws, tape, plastic wrap, etc.)
• A place where you can let things get messy! 

Give a single egg to each team and let it choose randomly from different construction materials. The task that is to be assigned to each team is that it has to create a carrier for an egg that prevents it from breaking. 

Once teams are done with creating carriers, place an egg in them and drop them (from over a ledge or a balcony), one by one. The purpose is to find which team’s carrier (s) can save an egg from breaking.

If multiple eggs remain unbroken, you can keep increasing the height of the fall to find out the last egg that survives even after falling from a higher height. The winning team is the one that created the most durable carrier that survived until the last.  

The idea behind this problem-solving activity is to encourage all members of the team to work together towards achieving the common goal. 

Why teamwork is essential to problem-solving

Joint efforts by a group of individuals to achieve the set target by utilizing limited resources can save the organization valuable time, money, and resources. 

6. Dumbest idea first 

How it helps: Critical Thinking & Creative Problem Solving 

Estimated time: 15-20 minutes 

Things you’ll need:  A piece of paper, pen, and pencil 

As the name of this problem-solving activity suggests, the idea is to present a problem to your team and ask them to quickly come up with the dumbest ideas for the problem at hand. This could be a real-world problem that your team is facing, or it could be an imagined scenario. 

Once all team members have written down the dumbest ideas, they could think of, evaluate every idea to determine which ones are most likely to work and which ones are least likely to be seen as a viable solution that can work. 

How critical thinking is essential to problem-solving

Some problems need  to be solved by out-of-the-box thinking. Creative problem-solving ideas might sound unorthodox to work, but these give you additional options to consider. You can discover some solutions that might not be obvious to start with but can be incredibly effective in delivering expected results. 

Brainstorm these dumb (or not so dumb) ideas in ProofHub through online chat. And start your uninterrupted collaborative journey for FREE today. 

How it helps: Communication, Problem-solving, & Management

• A lockable room
• 5-10 puzzles or clue 

Hike the key and a list of clues around the room. Ask team members to solve all the clues to find the key and unlock the room to escape within the allotted time. Hide the clues and, most importantly, the key around the room. 

Ask all team members to enter the room and lock the door. Give them 30 minutes or 1 hour to find the key using the clues hidden in the room. This problem-solving activity can get your team going up and running as they race against the time to find a solution to the problem at hand. 

How putting intensive efforts is essential to problem-solving

Complex problems require an intensive team effort. Your team can achieve specific, time-bound goals by collaborating closely and thinking quickly under pressure.

What team problems are these activities going to solve?

1. Lack of mutual trust

Trust is the basis of strong relationships. No team can hope to achieve success if members do not want to engage with each other and make that human connection that is so vital for them for better collaboration.

Team members should first know each other well, both professionally and personally, primarily before they are assigned a large, complex project where tensions will run high at some point. 

2. Not having a central location for information sharing

When some team members do not get easy access to crucial information related to a project, it can lead to a dreaded information gap within the team. Scattered information makes matters worse for managers and team members.

Having all the information stored and organized in a single location, in the form of files and folders, makes information accessibility easy for all team members. Team members can collaborate on them effectively , review, proof, and share feedback in one place , which saves a whole lot of time.

3. Lack of transparency

“According to an American Psychological Association survey that spoke to more than 1,500 workers , it was found that 50% didn’t feel that their employers shared the information they required to be successful within their jobs.”

For any project to be a success, teams, managers, and clients must be on the same page. Without transparency, trust will take a backseat within the team, and it can lead to a plethora of problems that can spell doomsday for the company. 

The task of establishing transparency starts at the top. Project managers are responsible for setting a prime example for their team members in terms of the way they conduct themselves. Employees are likely to follow their leader’s behaviors, positive or negative, and it becomes your responsibility to inspire them through positive actions.  

4. Poor communication 

“David Grossman reported in “The Cost of Poor Communications” that a survey of 400 companies with 100,000 employees each cited an average loss per company of $62.4 million per year because of inadequate communication to and between employees.”

Poor communication happens when it doesn’t happen regularly across the team, and not all members participate in it. It can also occur when team members interrupt one another, maintain silence, and indicate problems but fail to address them formally. Some members may nod in agreement but may not agree in reality. 

Using different communication modes can bridge the gap between team members. At the same time, encouraging members to share their ideas and concerns openly can also help clear any misunderstandings, doubts, and confusion. 

5. Lack of purpose 

“ One in two employees report that their jobs lack purpose, and an equal number feel disconnected from their company’s mission.”

If I think about the teams I least enjoyed working with, they were the ones that had a vague understanding of what exactly their purpose was and how they planned to achieve that goal. It’s hard to put in your best efforts when you don’t know the purpose behind the work you’re doing. The most satisfying teamwork occurs when the purpose is well-defined and team members are aligned with each other. 

6. Conflict and tension 

“ $359 billion in paid hours or the equivalent of 385 million working days are lost each year due to workplace conflict.”   

Conflicts and tension can be healthy and trigger useful debates if managed carefully. However, team members can cross the line often. The negative effects of workplace conflict include but are not limited to, poor productivity, absenteeism, work disruptions, project failure , lower retention rates, and termination. Different opinions in the workplace are common, but it’s their mishandling that can spell troubles for an organization.

Team leaders can practice constructive criticism to make employees realize their shortcomings without making them feel humiliated. You can appreciate their strong points but should not hesitate to point out their weaknesses (in performance or conduct) in an affirmative tone.  

7. Uncertainty of roles 

This is a common problem, especially among large teams. Some team members are not clear about their roles; what are they supposed to do, and when. At the end of the day, the blame game happens. Team members blame their managers and vice versa, and it’s all due to poor task management. 

By creating and assigning custom roles , managers can allow team members or clients to do things that fall under their work domain and job responsibilities. 

8. Lack of motivation 

“When managers recognize employees’ contribution, their engagement increases by 60%”.

Having demotivated employees working for you is probably the biggest misfortune of your organization. However, have you ever tried to find out the reason for some of your employees losing motivation? It can be due to not being appreciated at work , not feeling like a part of the team, personal reasons, etc. 

Whatever the reason may be, a team manager should quickly confront the situation to solve it for good. Having one-on-one discussions with team members can go a long way in helping you to know about the exact reasons behind their below-par performance and come up with effective solutions. 

What are the benefits of these problem-solving activities ?

“ But how problem-solving activities are going to help me, my team members, and the organization?” Many readers, especially team managers, must have this question in mind while reading this article. 

I understand that readers want to know how problem-solving activities can benefit them. So, I have prepared a list of the pros of such activities to develop positivity in the workplace. Read on to know more about it. 

1. Better thinking

Problem-solving activities help in bringing about the best in every member of the team. Every member enthusiastically puts forth his unique idea of solving the problem. This helps team managers to weigh in different solutions for resolving a problem and then choose the most suitable one. In other words, this process stimulates better thinking. 

For example – A remote team with widely dispersed members was struggling with a lack of communication . Emails and texting were just not good enough. Mike was leading the team, and he asked all members to suggest ways to improve communication within the remote team. 

John suggested using online chat software for instant group or individual chat, Sid suggested using video conferencing software for daily team meetings, and Shane suggested using telephonic calls, texting, and emails for official communication. 

As a result of quick thinking and sharing of ideas, Mike and his team benefited greatly by using different communication modes to share information and feedback easily.  

2. Better risk handling 

Some people can handle a higher amount of risk. It’s because they have successfully dealt with difficult situations before. Team problem-solving activities help in conditioning the minds of individuals so they can respond to stressful situations better. 

3. Better communication 

Regular communication between team members can help to solve problems efficiently. Problem-solving activities within teams foster cooperation and intra-team communication, which eventually creates a better understanding between team members.

“ Try ProofHub TODAY for on-time project delivery and on-point team accountability.”

4. Improved productivity output

When a team works as a strong unit, the company or organization experiences improved productivity, which eventually leads to improved profit margins. The involvement of managers and team members in problem-solving activities can have a positive result for the company in terms of overall growth and profitability. 

How management tools can help you sort out your team collaboration problems

Even though the aforementioned problem-solving activities can be amazingly effective in enhancing collaboration and communication within your team, there’s no denying the fact that using a top-rated team collaboration and project management software like ProofHub can help team managers solve quite a few problems efficiently. 

Whether you’re having trouble with delayed communication, poor organization of files and folders, poor time management, inadequate task management , or low control over teams and projects, ProofHub is your all-in-one solution to put an end to your managerial woes and help you and your team achieve more in less. 

Some powerful features of ProofHub include: 

• Workflows and Kanban Boards
• Online Proofing
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Pricing –  Simple pricing for all team sizes. For information on our pricing plans, kindly visit our pricing page .

The final thought

Many organizations face a plethora of problems that haunt their teams consistently. These problems have a rippling effect on the team’s performance, hamper its productivity, and cause delays in the organizational goals. 

However, problem-solving activities can bring all members closer as a team and encourage them to contribute to resolving problems effectively while having fun. These easy problem-solving activities can improve your team’s solutions-generating capabilities, eventually benefiting everyone.

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Working together, we can reimagine medicine to improve and extend people’s lives.

Principal Scientist with PhenoCycler Fusion experience (PhD)

About the role.

Internal Job Title: Principal Scientist I/II

Position Location: Cambridge, MA, onsite

About the Role:

We are seeking a highly motivated individual passionate about cutting-edge technology to explore single cell multiplex spatial proteomics. This role involves working with the latest generation PhenoCycler Fusion instrument and collaborating with translational immunologists, cancer biologists, and other researchers to advance our understanding of cellular processes in complex tissues and their application to drug development. This role offers exciting opportunities for career development, enhancing leadership skills and influencing collaborative efforts within various disease areas.

Key Responsibilities:

• Operate, maintain, and utilize the PhenoCycler Fusion (formerly CODEX).
• Build and optimize antibody panels.
• Conjugate and perform quality control of reagents.
• Consult with users on potential projects, including sample accessibility and experimental design.
• Optimize procedures, design panels, and provide data analysis consultation.
• Conduct multiplex imaging experiments.
• Perform basic data quality evaluation.
• Analyze data using licensed software.
• Maintain records of procedures and resultant data, both manually and on the computer.

Knowledge, Skills, and Abilities:

• Serve as a leader in spatial proteomic single cell biology and translational research applications, focusing on new targets, biomarkers/patient population selection, and treatment strategies.
• Focus efforts in priority application areas in Biomedical Research (BR) at Novartis to deliver impactful results through matrix collaboration with DA teams.
• Building on success from initial focused efforts, develop broader application strategies at BR in translational and reverse translation research, with support from leaders in Discovery Science, Disease Areas and Biomedical Research.
• Strong interpersonal and communication skills for close collaboration with team members.
• Ability to work effectively in a fast-paced, diverse environment.
• Good judgment, technical problem-solving, and analytical skills.
• Flexibility and adaptability as technology evolves.
• Prior experience in imaging techniques and applications in biological research.
• General lab skills and knowledge of lab safety and infection control.

Qualifications:

• Ph.D. in immunology, biological sciences, biochemistry, or a related field, and 2+ years of related postgraduate work experience
• Other technical and academic degrees will be considered with relevant research experience.
• 3+ years of demonstrated skill and experience using CODEX/PhenoCycler.
• Possess deep knowledge and expertise in immunology, biology, and multi-omics applications in translational research across various disease areas such as oncology (ONC), immuno-oncology (IO), immunity-driven diseases, and related treatment strategies.
• Understanding sample preparation, instrument optimization, and data analysis.
• Interest in bioinformatics and experience with software.
• Ability to identify and troubleshoot critical issues.
• Detail-orientated

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook: https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion / EEO: The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Novartis Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between $112,800 to $186,000/year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers who are focused on building and advancing a culture of inclusion that values and celebrates individual differences, uniqueness, backgrounds and perspectives. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace that reflects the world around us and connects us to the patients, customers and communities we serve.

Accessibility & Reasonable Accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.